What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
87 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Recognition
Audience Segmentation
Analytics and Reporting
Questionnaire Design/Survey Builder
Templates & Question Library
Action Planning
Automatic Notifications
Dashboards and Visualization
Pulse Surveys
Benchmarking
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Business Value Created
Also Featured in...
SurveySparrow Reviews
Amit U.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Oct 2023
Effortless Surveys with SurveySparrow
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
As a developer, I appreciate the platform's well-documented API, making integration a straightforward process. The chat-like interface engages users more effectively, and its sophisticated logic and mobile optimization ensure a seamless experience across devices. SurveySparrow's commitment to data security and compliance, along with its robust reporting and analytics features, makes it a top choice for developers aiming to create personalized, engaging surveys within their applications while maintaining data integrity and user privacy.
What is your favorite aspect of this product?
my favorite aspect of SurveySparrow is its developer-friendly approach. The well-documented API and integration capabilities make it incredibly easy to seamlessly incorporate surveys into applications and workflows. This not only saves development time but also allows for a more customized and efficient user experience. Additionally, the platform's emphasis on mobile optimization, conversational surveys, and advanced logic features align with modern development principles, enabling me to create engaging, responsive surveys that adapt to users' responses and device preferences.
What do you dislike most about this product?
find less appealing about SurveySparrow is the relatively limited level of advanced customization it offers. While it provides a user-friendly interface and a good range of customization options for surveys, there are certain scenarios where I wish for more fine-grained control over design and functionality. Additionally, while the platform's reporting and analytics features are robust, they could benefit from more advanced data visualization options and deeper insights, especially for developers aiming to extract complex patterns from survey data.
What recommendations would you give to someone considering this product?
First and foremost, developers should delve into the platform's API documentation to facilitate smooth integration into their applications. It's crucial to align your specific survey needs with SurveySparrow's strengths, such as its conversational survey approach and user-friendly interface. Additionally, take advantage of the platform's integration capabilities to streamline workflows and optimize surveys for mobile devices, ensuring broader reach. Regularly monitor and analyze survey data, keeping data security and compliance in mind, particularly for sensitive information
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Roshan G.
- Role: Information Technology
- Industry: Biotechnology
- Involvement: IT Leader or Manager
Submitted Oct 2023
Fantastic product to start with
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Conversational interface - Survey questions are displayed in a chat-like interface rather than a traditional survey form. This makes responding more intuitive and engaging. Smart logic - Advanced skip logic and piping allows for more customized survey flows based on respondent answers. Reduces irrelevant questions. Mobile optimized - Fully responsive design across mobile, tablet, and desktop. Many surveys are completed on mobile so this is essential. Emojis and GIFs - Ability to add visual elements makes surveys more fun and brandable. Emojis can convey question intent.
What is your favorite aspect of this product?
The conversational interface - Mimicking chat makes the survey taking experience more interactive and natural. Advanced skip logic - Only seeing relevant questions tailored to each response reduces fatigue. Real-time analytics - Getting data analyzed instantly allows for quick insights and pivot if needed. Offline mode - Being able to collect responses offline enables research in remote areas with connectivity issues. Custom branding - Matching survey styling with existing brand identity makes it more professional. Ease of use - The intuitive interface means minimal training needed for researchers and participants.
What do you dislike most about this product?
Only supports basic question types - Lacks some more advanced question formats like slider, heat maps, grids, etc. which may limit survey design flexibility. Steep learning curve - The conversational UI and piping logic can have a more complex editing workflow compared to simpler survey builders. Could cause frustration for first-time users. Limited custom styling - While there are some branding options, SurveySparrow may not allow extensive visual customization for those wanting a highly tailored look.
What recommendations would you give to someone considering this product?
Try the free version first - Take advantage of the free plan to build and test a survey before committing to a paid subscription. This will allow you to evaluate the platform. Review question types - Make sure the available question formats suit your survey needs. The conversational UI relies heavily on text rather than things like photo and video questions. Plan your logic carefully - Think through skip patterns and piping early so they don't become overly complex. Map out flows on paper before building in the tool.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Clifton J.
- Role: Sales Marketing
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Mar 2023
SurveySparrow has an interactive UI and forms
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It helped me collect the necessary data in the shortest amount of time because it is intuitive and aesthetically pleasing.
What is your favorite aspect of this product?
Review submission is simple, and the benefits make it worthwhile for me to do so. I really like their logo. It's uncomplicated and perfectly represents the organization as a whole. It was simple to implement, and the results from my data collection efforts improved greatly as a result. I found it to be useful and will continue to implement it into future polls.
What do you dislike most about this product?
There are instances when the surveys seem redundant in comparison to others I've completed using SurveySparrow and elsewhere. While I appreciate the incentives for completing surveys, I believe that some improvements might be made to the questionnaires themselves.
What recommendations would you give to someone considering this product?
SurveySparrow solves the issue of finding worthwhile surveys to fill one's spare time with that also pay out rather well.
Pros
- Enables Productivity
- Saves Time
- Helps Innovate
- Reliable