Gainsight Customer Success Logo
Gainsight Customer Success Logo
Gainsight

Gainsight Customer Success

7.5 / 10
Gainsight Customer Success
7.5 / 10

What is Gainsight Customer Success?

Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Gainsight Customer Success won the following awards in the Voice of the Customer category

Filter By

Gainsight Customer Success Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gainsight Customer Success.

88 Likeliness to Recommend

92 Plan to Renew

88 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gainsight Customer Success?

8% Negative
0% Neutral
92% Positive

Pros

  • Performance Enhancing
  • Enables Productivity
  • Acts with Integrity
  • Generous Negotitation

Feature Ratings

Average 83

Questionnaire Design/Survey Builder

87

Alerts

85

Text Analytics

84

Dashboards, Analytics and Reporting

82

Multi-Channel Data Collection

82

Data Visualization

81

API Framework

80

Sentiment Analytics

74

Vendor Capability Ratings

Average 78

Ease of Implementation

90

Breadth of Features

84

Ease of Data Integration

82

Business Value Created

78

Ease of IT Administration

72

Usability and Intuitiveness

69

Availability and Quality of Training

68

Product Strategy and Rate of Improvement

68

Vendor Support

68

Quality of Features

61

Ease of Customization

60

Gainsight Customer Success Reviews

Saneisha G.

  • Role: Vendor Management
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Needs some improvement in feature set

Likeliness to Recommend

5 / 10

What differentiates Gainsight Customer Success from other similar products?

This was the first product

What is your favorite aspect of this product?

The dashboard

What do you dislike most about this product?

I need more data

What recommendations would you give to someone considering this product?

Try a demo first

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

Cons

  • Less Friendly Negotiation
  • Leverages Incumbent Status
  • Security Frustrates

Shiko M.

  • Role: Industry Specific Role
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Amazing Product!

Likeliness to Recommend

9 / 10

What differentiates Gainsight Customer Success from other similar products?

Dashboards and Reporting

What is your favorite aspect of this product?

The UI is great Integrates well with social platforms

What do you dislike most about this product?

Nothing specific to dislike.

What recommendations would you give to someone considering this product?

This software provides the best connection with your customers. It also provides analytics that guides you how to improve your business.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Eric S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Sep 2022

Streamlined and intuitive product for your CS team

Likeliness to Recommend

7 / 10

What differentiates Gainsight Customer Success from other similar products?

Ease of use. Intuitive. Saved our CS a lot of time compared to the clicks they would go through in our prior tech setup.

What is your favorite aspect of this product?

C360 views. Helps our CS team get what they need, and fast.

What do you dislike most about this product?

Journey Orchestrator is severely lacking for a program and survey tool. Limited capabilities, limited success tracking. We have had some issues with this product.

What recommendations would you give to someone considering this product?

If you need a streamlined CS tool that is intuitive and easy to use, this is for your org. It saves our people so much time to get what they need and to do their jobs efficiently.

Pros

  • Reliable
  • Enables Productivity
  • Saves Time
  • Performance Enhancing

Most Popular Gainsight Customer Success Comparisons