What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGainsight Customer Success Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Gainsight Customer Success.
88 Likeliness to Recommend
92 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
Also Featured in...
Gainsight Customer Success Reviews
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
Great Customer Success Tool
Likeliness to Recommend
Pros
- Saves Time
- Continually Improving Product
- Reliable
- Performance Enhancing
Shelly M.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
The gold standard in CS tooling.
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
More robust, more support, bigger community
What is your favorite aspect of this product?
Flexibility, breadth and depth of features, frequent updates
What do you dislike most about this product?
Reporting and dashboards
What recommendations would you give to someone considering this product?
Start slowly, iterate, gamify adoption
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Paula T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2022
One stop shop for partner health tracking
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Customization and integration with sales platform
What is your favorite aspect of this product?
Dashboard options
What do you dislike most about this product?
Fair amount of clicks to make a selection
What recommendations would you give to someone considering this product?
Talk to Gainsight CSM about options for customization.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing