What is Gainsight Customer Success?
Gainsight CS is a customer experience management solution that combines surveys, journey orchestration, and analytics to help businesses provide a best-in-class experience to their customers. Easily access customer insights in a centralized view. Utilize all survey types for a best-in-class customer feedback program.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
92 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gainsight Customer Success?
Pros
- Performance Enhancing
- Enables Productivity
- Acts with Integrity
- Generous Negotitation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
Data Visualization
API Framework
Sentiment Analytics
Vendor Capability Ratings
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Quality of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of IT Administration
Vendor Support
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Gainsight Customer Success Reviews
Meagan J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2022
Highly functional Data Collection Platform.
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
The software allows the effective insights gathering from multiple websites and the data analytics functions are the best and easy project management platform.
What is your favorite aspect of this product?
The configuration of the platform is very easy to all users and the features adjustment is also an easy process after going through the basic usability of this platform.
What do you dislike most about this product?
The product is an easy solution which has excellent pricing plans for all business sizes and the technical help that the community offers to the customers is good.
What recommendations would you give to someone considering this product?
Very easy platform to create effective real time data analytics from different data insights which are collected across multiple platform and its data management and integration functions are excellent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dani J.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
A must for the CS team
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
the ability to assign tasks to different reps
What is your favorite aspect of this product?
you dont have to "save" your notes
What do you dislike most about this product?
hard to learn
What recommendations would you give to someone considering this product?
make sure your salesforce is set up correctly
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Inspires Innovation
Alyssa W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Great Customer Success Tool
Likeliness to Recommend
What differentiates Gainsight Customer Success from other similar products?
Haven't used another product like this. Were just using Salesforce to track previously.
What is your favorite aspect of this product?
Really useful for customer success to measure health of customer relationships and stay on top of needs
What do you dislike most about this product?
Takes some training to learn all of the features
What recommendations would you give to someone considering this product?
Great tool to track customer journey.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing