What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
74 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+77 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Multi-Channel Data Collection
Dashboards, Analytics and Reporting
Alerts
Data Visualization
API Framework
Text Analytics
Sentiment Analytics
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Ease of Customization
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Ease of IT Administration
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SurveySparrow Reviews
Rajeev B.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
With multilingual surveys, SurveySparrow is great.
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
You can launch multilingual surveys, not just English. This can be crucial as part of your international SEO. Readymade templates are beautiful and saves a ton of time while also generating new ideas relevant to the niche. Surveys load fast on WordPress sites of ours. Reports are insightful with visualizations. There is rapid customer support in case of any issue. Feature rich surveys. Almost all the available features that you can expect such as multipage surveys, NPS surveys, integration with third parties such as zapier available.
What is your favorite aspect of this product?
Multilingual surveys. This is something missed on our other choice of online form builder for our WordPress sites that too supports surveys.
What do you dislike most about this product?
If surveys can be prepared on Android smartphones as well the way we design easily on desktop/laptop.
What recommendations would you give to someone considering this product?
Sky is the limit.
Pros
- Continually Improving Product
- Trustworthy
- Effective Service
- Inspires Innovation
Alan J. H.
- Role: Consultant
- Industry: Education
- Involvement: End User of Application
Submitted Jun 2021
Very versatile
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Highly versatile, and the free option is very useful
What is your favorite aspect of this product?
Ease of setting up the questionnaire
What do you dislike most about this product?
Results only available partially on exported pdfs (free version)
What recommendations would you give to someone considering this product?
Buy it if you are going to conduct surveys on a regular basis
Pros
- Efficient Service
- Respectful
- Reliable
- Performance Enhancing
Galilée Z.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Jun 2021
No-brainer (but check the features and the price)!
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
The interface is extremely clean. The software is feature rich, and the end user are highly engaged.
What is your favorite aspect of this product?
I love the simplicity of the product. The visual aspect is very important when it comes to software in the feedback world. And SurveySparrow clearly stands out.
What do you dislike most about this product?
The pricing strategy is a bit complicated. Especially when it comes to collecting data offline through tablets.
What recommendations would you give to someone considering this product?
I recommend not to really think twice. They the product and make sure to confirm that it's the solution you need. I think that 8 times on 10 it will be the case. SurveySparrow is a no brainer when it comes to feedback, forms and customer voice.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Caring
Cons
- Charges for Enhancements