What is HubSpot Sales Hub?

Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Now you’re freed up to focus on what really matters: your customers.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Sales Engagement Platforms category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

2
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

6% Negative
6% Neutral
88% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Acts with Integrity

Feature Ratings

Average 85

E-Mail Campaign Management

90

CRM Integration

86

E-Mail Integration

85

Pipeline Management

85

Workflow Automation

85

Internal Sales Collaboration

84

Sales Analytics

84

Dialer Integration

82

Next-Best-Action Recommendations

81

Call Management

80

Omnichannel Campaign Management

78

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Business Value Created

87

Ease of Data Integration

87

Quality of Features

86

Usability and Intuitiveness

85

Breadth of Features

85

Availability and Quality of Training

85

Vendor Support

83

Ease of IT Administration

82

Ease of Customization

78

Product Strategy and Rate of Improvement

78

HubSpot Sales Hub Reviews

Jeffrey G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

We track and report sales through HubSpot Sales

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

We can better manage our funnels and understand the best conversion points of our customer base with the help of HubSpot. On top of that, we can control the flow of information on all our platforms.

What is your favorite aspect of this product?

It's really helpful to be able to match the right people with a client's case; It allows us to see exactly where we are in the process. It's convenient that you can upload images and client emails to your account and then use that folio to complete the quote. Although I haven't tried any other UI, this one seems to be very reliable and keeps everything in one place.

What do you dislike most about this product?

In my opinion, HubSpot as a whole could benefit from a market-specific B2C system. To manage our business-to-consumer customer base, I have had to independently develop numerous solutions using HubSpot technologies. It would be very beneficial if HubSpot's focus on the b2c market was the same as the b2b market.

What recommendations would you give to someone considering this product?

I really like how the platform works together and how easy it is to monitor your prospects. You can set up automated communications, reminders, tasks, and sequence flows, plus custom email templates. As a result, time is taken away from my day.

Pros

  • Enables Productivity
  • Efficient Service
  • Saves Time
  • Transparent

Paige W.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Good tool that helps increase our sales.

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

I can save time and use it to create meaningful connections with my clients, which is how it differentiates from other programs. Details like typing "Call" into a new task's description will bring up the opportunity to call the customer with one click while they're working on the task at hand.

What is your favorite aspect of this product?

I really like how the platform works together and how simple it is to follow up with leads. Features such as auto-outreach, sequence flow, reminders, and tasks will be at your disposal. It saves me a lot of time.

What do you dislike most about this product?

We were disappointed by the lack of functionality in the LinkedIn and Google ad connectors, and we learned the hard way that sending advertising audiences to these platforms from Hubspot requires a higher marketing touch level.

What recommendations would you give to someone considering this product?

Because of its practically endless features, I highly suggest the application. Managing advertisements, automated sales sequences, and email outreach and prospecting are all within its capabilities.

Pros

  • Reliable
  • Trustworthy
  • Unique Features
  • Efficient Service

Tory R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Features delight!

Likeliness to Recommend

9 /10

What differentiates HubSpot Sales Hub from other similar products?

The combination of HubSpot Sales Hub with Salesforce as our CRM provides a powerful view into our leads which allows us to make better use of our sales and marketing efforts. We can better focus our time on prospecting with enriched data with an easy to understand and navigate system.

What is your favorite aspect of this product?

I enjoy most the use-friendly interface which allows my team and I to navigate deals seamlessly to better improve our overall bottom line. The tracking and reporting is also very robust.

What do you dislike most about this product?

I dislike the price most because it is very pricey in my opinion. The charge for additional contacts beyond the scope of the contract is frustrating.

What recommendations would you give to someone considering this product?

Take advantage of the breadth of features HubSpot provides! It can be overwhelming sometimes to know where to start but the Customer Service team is extremely helpful and there's lots of informative how-to videos online, so make sure to leverage those.

Pros

  • Reliable
  • Unique Features
  • Client Friendly Policies
  • Appreciates Incumbent Status

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