Data Quadrant Awards 2023
Virtual Assistants
SoftwareReviews names Kore.ai Experience Optimization Platform, Qualified, Ada, Laiye Chatbot, Verloop.io, and Avaamo as Virtual Assistants Data Quadrant Award Winners.
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Virtual Assistants
Data Quadrant
Data Quadrants are proudly founded in 100% user review data and are free of traditional "magical" components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
The SoftwareReviews Data Quadrant evaluates and ranks products based on feedback from IT and business professionals. The placement of a software in the Data Quadrant indicates its relative ranking as well as its categorization.
Read The In-Depth Report
A thorough evaluation and ranking of all software in an individual category to compare software across every dimension.
- user satisfaction rankings
- |
- vendor capability comparisons
- |
- business value scores
- |
- individual feature evaluations
- |
- emotional connection to products
30+ pages
Note The axes ranges are dynamically adjusted based on minimum and maximum values in the dataset
Evaluate the Complete
Software Experience
When distilled down, the software experience is shaped by both the experience with the software and the relationship with the vendor. Evaluating enterprise software along these two dimensions provides a comprehensive understanding of the product and helps identify vendors that can deliver on both.
Product Features and Satisfaction
The satisfaction is captured in the overall satisfaction score, which is driven by the likelihood of users to recommend the software, combined with user satisfaction across top product features.
Vendor Experience and Capabilities
The vendor relationship is calculated in a weighted average of the satisfaction scores tied to vendor capabilities (e.g. software implementation, training, customer support, product roadmap) as well as emotional response ratings toward the vendor (e.g. trustworthy, respectful, fair).
Gold Medalists
Kore.ai
Kore.ai Experience Optimization Platform
Kore.ai is a market-leading conversational AI and digital UX technology partner for Global 2000 companies. It provides conversational AI and digital UX-rich virtual assistants, designed specifically for enterprises, for a diverse range of use cases across industries for engaging customers, employees, and partners. Its end-to-end, comprehensive Virtual Assistant Platform serves as a secure foundation for enterprises to design, build, test, host, and deploy AI-rich virtual assistants across 30+ different digital and voice channels.
9.2
Composite
Score
Composite
Score
+100
Emotional
Footprint
Emotional
Footprint
91%
Likeliness to
Recommend
Likeliness
to Recommend
Qualified
Qualified
Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.
8.9
Composite
Score
Composite
Score
+96
Emotional
Footprint
Emotional
Footprint
93%
Likeliness to
Recommend
Likeliness
to Recommend
Ada
Ada
Move beyond basic conversations and provide highly personalized interactions that help customers update information, upgrade their accounts, take advantage of targeted offers, make purchases on their own and so much more.
8.8
Composite
Score
Composite
Score
+97
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
LAIYE
Laiye Chatbot
Laiye's (formerly Mindsay) Conversational AI Chatbot makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.
8.7
Composite
Score
Composite
Score
+92
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
Verloop.io
Verloop.io
We're the world's leading customer support automation platform. We help businesses deliver delightful support experiences to their customers, across channels.
8.6
Composite
Score
Composite
Score
+93
Emotional
Footprint
Emotional
Footprint
92%
Likeliness to
Recommend
Likeliness
to Recommend
Avaamo
Avaamo
Avaamo is a deep-learning software company that specializes in conversational interfaces to solve specific, high impact problems in the enterprise.
8.5
Composite
Score
Composite
Score
+90
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
Vendor Capability Awards
Availability and Quality of Training
Ada
Breadth of Features
Kore.ai Experience Optimization Platform
Business Value Created
Ada
Ease of Customization
Kore.ai Experience Optimization Platform
Ease of Data Integration
Kore.ai Experience Optimization Platform
Ease of IT Administration
Avaamo
Ease of Implementation
Kore.ai Experience Optimization Platform
Product Strategy and Rate of Improvement
Laiye Chatbot
Quality of Features
Qualified
Usability and Intuitiveness
Qualified
Vendor Support
Ada
Vendor Capability Awards
Availability and Quality of Training
Ada
Breadth of Features
Kore.ai Experience Optimization Platform
Business Value Created
Ada
Ease of Customization
Kore.ai Experience Optimization Platform
Ease of Data Integration
Kore.ai Experience Optimization Platform
Ease of IT Administration
Avaamo
Ease of Implementation
Kore.ai Experience Optimization Platform
Product Strategy and Rate of Improvement
Laiye Chatbot
Quality of Features
Qualified
Usability and Intuitiveness
Qualified
Vendor Support
Ada
Other Evaluated Vendors
Jio Haptik Technologies Limited
Haptik
Build powerful Intelligent Virtual Assistants with Haptik’s Enterprise CX platform. Amplify engagement, increase conversions, and deliver delightful support to your customers. Haptik is an artificial intelligence company powering conversational assistants for brands to transform customer experiences. The platform has enabled over 100 virtual assistants, reaching close to 100 million devices and processing over 3 billion end customer interactions.
8.3
Composite
Score
Composite
Score
+96
Emotional
Footprint
Emotional
Footprint
87%
Likeliness to
Recommend
Likeliness
to Recommend
IBM
IBM Watson Assistant
Watson lets you learn more with less data. You can integrate AI into your most important business processes, informed by IBM’s rich industry expertise.
7.9
Composite
Score
Composite
Score
+78
Emotional
Footprint
Emotional
Footprint
83%
Likeliness to
Recommend
Likeliness
to Recommend
ultimate.ai
Ultimate
Free your agents and get instant ROI with customer service automation. Deflect up to 80% of repetitive inquiries and deliver 24/7 multilingual customer support.
7.8
Composite
Score
Composite
Score
+82
Emotional
Footprint
Emotional
Footprint
84%
Likeliness to
Recommend
Likeliness
to Recommend
Amazon.com
Amazon Lex
Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions.
7.8
Composite
Score
Composite
Score
+79
Emotional
Footprint
Emotional
Footprint
81%
Likeliness to
Recommend
Likeliness
to Recommend
Drift
Drift Conversation Cloud
With Drift any conversation can be a conversion. Instead of traditional marketing and sales platforms that rely on forms and follow ups, Drift connects your business with the best leads in real-time.
7.7
Composite
Score
Composite
Score
+77
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
Yellow.ai
Yellow.ai
World’s Leading Conversational CX Automation Platform bringing the best of AI and Human Intelligence together, to automate Customer Experience for large brands and enterprises.
7.6
Composite
Score
Composite
Score
+85
Emotional
Footprint
Emotional
Footprint
82%
Likeliness to
Recommend
Likeliness
to Recommend
For the full list of vendors in this space, click here.
About Gold Medal Awards and Software Reports
SoftwareReviews Gold Medal Awards recognize outstanding vendors in the technology marketplace as evaluated by their users. Gold Medals are the capstone of an in-depth software evaluation report, and awarded using a proprietary, transparent methodology based on a composite satisfaction score that averages four different areas of evaluation: Net Emotional Footprint, Vendor Capabilities, Product Features, and Likeliness to Recommend. The Net Emotional Footprint Score measures user emotional response ratings of the vendor (e.g. trustworthy, respectful, fair).
Software Reports present comprehensive evaluations of software vendors on the above elements. Software buyers can use this data to make more informed, data-driven software purchasing and renewal decisions.