UKG (Ultimate Kronos Group)

UKG Pro

7.7 /10

43 Reviews Write a Review

What is UKG Pro?

UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.

Company Details

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Awards & Recognition

UKG Pro won the following awards in the Talent Management category

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Conflict Resolution

2022

2022 Data Quadrant Gold Medalist

2022

6 Top Rated Capabilities

1 Top Rated Features

2022

2021 Emotional Footprint Champion

2021

Conflict Resolution

2021

2021 Data Quadrant Gold Medalist

2021

UKG Pro Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on UKG Pro.

87 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love UKG Pro?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Acts with Integrity
Fair
Trustworthy

Cons

Under Delivered

Feature Ratings

Average 79

Onboarding Offboarding

Talent Acquisition

Performance Management

Collaboration

Learning and Development

Career Pathing

Succession Planning

Wellness

Employee Engagement

Rewards Recognition

Compensation Management

Vendor Capability Ratings

Average 80

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Customization

Also Featured in...

Payroll

Score 8.5

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Human Capital Management - Enterprise

Score 8.4

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Workforce Management - Enterprise

Score 7.6

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Benefits Administration

Score 7.3

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UKG Pro Reviews

Role: Human Resources
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Apr 2021

Intuitive, Forward-thinking, some modules lack.

Likeliness to Recommend

8 /10

Pros

Trustworthy
Respectful
Client Friendly Policies
Fair

Cons

Less Efficient Service
Less Effective Service
Wastes Time

Tracy R.

Role: Finance
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Easy to use & listens to the voice of the customer

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Account Manager and product is intuitive

What is your favorite aspect of this product?

Customization and reporting

What do you dislike most about this product?

WFM - it still needs work but we are aware of enhancements that are on the way.

What recommendations would you give to someone considering this product?

Make sure to try the sandbox environment and test drive your day to day activities not just the functionality you are looking for.

Pros

Continually Improving Product
Enables Productivity
Respectful
Acts with Integrity

Stephanie G.

Role: Human Resources
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2020

Intuitive and user friendly!

Likeliness to Recommend

10 /10

What differentiates UKG Pro from other similar products?

Intuitive Great customer service and responsiveness Smart back-end structure Knowledge of HR needs

What is your favorite aspect of this product?

Everything!

What do you dislike most about this product?

Recruiting - had to implement an ATS through a partner

What recommendations would you give to someone considering this product?

Negotiate on implementation fees and have an Excel guru on staff to assist!

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

UKG Pro

What is UKG Pro?

Company Details

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Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

2021 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

UKG Pro Ratings

87 Likeliness to Recommend

1 Since last award

98 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love UKG Pro?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Onboarding Offboarding Provides ability to create standard workflow for onboarding and offboarding employees

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Career Pathing Ability to map and communicate standard employee career paths.

Succession Planning Software contains employee succession planning functionality.

Wellness Ability to track and manage employee wellness programs and their usage

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Rewards Recognition Software allows for tracking and management of employee rewards and recognition programs

Compensation Management Software provides ability to track and measure employee compensation

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Workforce Management - Enterprise

Benefits Administration

UKG Pro Reviews

Intuitive, Forward-thinking, some modules lack.

Likeliness to Recommend

Pros

Cons

Tracy R.

Easy to use & listens to the voice of the customer

Likeliness to Recommend

Pros

Stephanie G.

Intuitive and user friendly!

Likeliness to Recommend

Pros

Most Popular UKG Pro Comparisons

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Workday Talent Management

1
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1
Since last award

2
Since last award

Feature Ratings

Onboarding Offboarding

Talent Acquisition

Performance Management

Collaboration

Learning and Development

Career Pathing

Succession Planning

Wellness

Employee Engagement

Rewards Recognition

Compensation Management

Vendor Capability Ratings

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Breadth of Features

Quality of Features

Ease of Data Integration

Ease of Customization