What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Trustworthy
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Onboarding Offboarding
Talent Acquisition
Performance Management
Collaboration
Learning and Development
Career Pathing
Succession Planning
Wellness
Employee Engagement
Rewards Recognition
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Vendor Support
Ease of Implementation
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
Payroll
Score 8.5
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Human Capital Management - Enterprise
Score 8.4
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Workforce Management - Enterprise
Score 7.6
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Benefits Administration
Score 7.3
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UKG Pro Reviews
KARIE G.
- Role: Human Resources
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Apr 2021
Big Fan of UKG, always available and ready to help
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG is always innovating and making things bigger and better but you are still treated as a big fish even if you are one of the smaller fish in the pond. Our support team is the best, always quick to respond when needed. Business intelligence team is absolutely the best always able to assit in even the smallest reporting question and changes.
What is your favorite aspect of this product?
The entire package is great!! They all work so well together from Recruiting, Onboarding, Time Keeping, Payroll Processing and Reporting.
What do you dislike most about this product?
Slow turn around on new interfaces with vendors but not UKG's fault. We all make vendor changes in the last 3 months of the year during open enrollment so not really UKG's fault that it takes a little longer at that time of year.
What recommendations would you give to someone considering this product?
Implementation is key!!! Make sure you understand the questions being asked by UKG and you will so happy with the end product. I have done two implementation with UKG and both were very successful because of the implementation team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Annabel L.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Apr 2021
Highly recommend!
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
UKG's customer support and learning center goes above and beyond most vendors.
What is your favorite aspect of this product?
We can be very efficient with this all-in-one platform. It meets our needs from Recruiting, Onboarding, Timekeeping, Performance Reviews, Compensation Management, Payroll and Taxes, Reporting, and more.
What do you dislike most about this product?
Although much of the product is customizable, I wish more of the pages were configurable.
What recommendations would you give to someone considering this product?
Determine if the product features meet your needs and the cost meets your budget.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2021
Easy to Use but Needs better features for Canada
Likeliness to Recommend
Pros
- Efficient Service
- Respectful
- Reliable
- Performance Enhancing
Cons
- Leverages Incumbent Status