Momentive

SurveyMonkey Enterprise

8.7 /10

145 Reviews Write a Review

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What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details

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Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

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SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

87 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative

9% Neutral

89% Positive

Pros

Reliable
Efficient Service
Fair
Enables Productivity

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Mobile Support

Multi-Media Support

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Average 83

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Also Featured in...

Employee Engagement

Score 8.6

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Voice of the Customer

Score 7.8

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SurveyMonkey Enterprise Reviews

Daniel E.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Extremely useful platform

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Some pop-ups cannot be used to offer survey topic ideas. Additionally, survey sample templates are occasionally lacking. Although cost of solution is unaffordable for a small organization. SurveyMonkey is another mechanism we employ to get feedback from our participants. Along with aiding in the creation of thoughtful surveys, it also provides for a sizable number of responders. The data we receive after conducting our surveys is always manageable and simple to evaluate.

What is your favorite aspect of this product?

The user interface of SurveyMonkey is quick and responsive, making it simple to put together surveys of all kinds. While the analytical component is quite useful, it also makes it simple to deliver surveys through sizable email lists. The fact that we can remove the SM branding, organize the survey easily, and select from a variety of question formats is crucial.

What do you dislike most about this product?

The analytics are the most popular critique of the platform, thus there is potential for enhancement to make the data more comprehensible and accessible. The platform's popularity might soar if its analytics and data filters can be trusted.

What recommendations would you give to someone considering this product?

This was a great tool for all types of surveys and organizations. It did a lot for us and provided high-quality work and significant business revenue, and we were very happy with it. And would want to strongly suggest this for your company's best results survey.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Effective Service

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Dec 2022

Easy and flexible survey app

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Unique Features
Effective Service
Helps Innovate

Cons

Leverages Incumbent Status

Davide P.

Role: Information Technology
Industry: Communications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2022

Rapid survey and a lot of analyis

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Very easy building survey and distribuite them

What is your favorite aspect of this product?

The distribution process

What do you dislike most about this product?

Not too much customizable

What recommendations would you give to someone considering this product?

If you have to get results from survey

Pros

Inspires Innovation
Acts with Integrity
Friendly Negotiation
Performance Enhancing

Cons

Less Respectful
Commodity Features
Security Frustrates

SurveyMonkey Enterprise

What is SurveyMonkey Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2021 Data Quadrant Gold Medalist

SurveyMonkey Enterprise Ratings

87 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love SurveyMonkey Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Questionnaire Design/Survey Builder Create a variety of question formats including multiple choice, check box, open answers, drag and drop technology, rating scales, and auto-fill.

Templates & Question Library Tool provides a set of pre-made templates and questions to select from to simplify survey build.

Customizable Branding Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Multi-Media Support Product allows for the inclusion of images, videos, audio within the survey.

Role and User Management Enable different levels of access and permissions based on role.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.​

Multi-Channel Distribution The ability to deploy content assets and collateral to multiple channel endpoints (for example, traditional websites, native mobile applications or social media

Branching and Logic Sets rules that personalize respondents’ form-filling experience with intuitive survey flow logic options to tailor your survey.

Collaboration Invite people to review or edit the survey before sending them out.

3rd-Party Integrations Integration with 3rd Party platforms (Zoho Products, MailChimp, Eventbrite, Google Sheet, Zendesk, Slack, Shopify, Webhooks etc.)

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Employee Engagement

Voice of the Customer

SurveyMonkey Enterprise Reviews

Daniel E.

Extremely useful platform

Likeliness to Recommend

Pros

Easy and flexible survey app

Likeliness to Recommend

Pros

Cons

Davide P.

Rapid survey and a lot of analyis

Likeliness to Recommend

Pros

Cons

Most Popular SurveyMonkey Enterprise Comparisons

Google Forms

Microsoft Forms

Zoho Survey

Qualtrics CoreXM

Typeform

SurveySparrow

Feature Ratings

Questionnaire Design/Survey Builder

Templates & Question Library

Customizable Branding

Mobile Support

Multi-Media Support

Role and User Management

Data Analysis and Visualization

Multi-Channel Distribution

Branching and Logic

Collaboration

3rd-Party Integrations

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Quality of Features

Vendor Support

Business Value Created

Ease of Data Integration

Breadth of Features

Ease of Customization

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement