What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Analytics and Reporting
Social Recognition
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
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SurveyMonkey Enterprise Reviews
Nancy S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2021
SurveyMonkey is a must for every business
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
When you compare SurveyMonkey to others who provide a similar product, you can clearly see what i chose SurveyMonkey. The library of templates and ready made questions is what makes me chose them over others.
What is your favorite aspect of this product?
Being able to open my account on my phone anytime is my favorite aspect. I can control my account as if im sitting on my office desk doing my regular work.
What do you dislike most about this product?
I think that the dashboard needs a bit more work to become more user friendly while maintaining the visuals and data that i want to see.
What recommendations would you give to someone considering this product?
SurveyMonkey allows you to create a free account, but i recommend that you go directly to the paid version since you will be eventually upgrade to be able to export the data you want.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Caring
Tony Y.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Mar 2021
Easy to use with lots of features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey stands out among other competitors since they are one of the first who came up with this type of business and they keep improving themselves to keep up with the latest trends and most of the times they are the ones who create the trend itself.
What is your favorite aspect of this product?
The best thing i like about SurveyMonkey is that it is very easy to use and has a lot of features that can be used as promoted by them. They have a lot of templates and a lot of ready to use questions with various types of questions such as chose one from a list or type your own answer of chose a number on a scale from 1 to 10 and so on, you can also link your social media to it. The design of the email to be sent is also editable where you can customize it with your own branding by adding your logo in addition to the color scheme, you can link a website.
What do you dislike most about this product?
The bad thing is that you are not able to generate reports using the free version, and to be able to remove the surveymonkey logo from the footer you also have to be a paid user.
What recommendations would you give to someone considering this product?
Just go for it and use the free version to try it and then upgrade according to your use
Pros
- Reliable
- Inspires Innovation
- Respectful
- Client Friendly Policies
Cons
- Inhibits Innovation
- Commodity Features
- Vendor's Interest First
Rabih H.
- Role: C-Level
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Mar 2021
Simple Solution thats full of features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveryMonkey is a bit similar to other solutions that are used to create surverys but they stand out more because they have been in the market for a longer time thus having a more stable and innovative solution
What is your favorite aspect of this product?
Creating survey's with SurveyMonkey is very easy and its full of features that helps you create a survey in under few minutes. SurveyMonkey's survey builder is very simple and gives you lots of customization options including built in templates covering all your needs. It is also possible to create survey without using a template also which I really like. When building a survey SurveyMonkey has option to use company logo to make the survey more company focused. I also like that it is very easy for a company like us to analyze the survey responses. SurveyMonkey has very good survey analytical tools.
What do you dislike most about this product?
SurveyMonkey has limited number of features in the account types, using the Basic account, you will only have limited amount of question numbers and types. As well you cant use other features such as analytics and other similiar features in the free version.
What recommendations would you give to someone considering this product?
I recommend that you can try the free account and test it yo see if it will provide you what you are looking for before you upgrade to the paid version.
Pros
- Trustworthy
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Vendor's Interest First
- Less Transparent