What is HubSpot Sales Hub?

Easy-to-adopt sales software that leverages AI to build pipelines and close deals. Hubspot Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Sales Hub empowers sales teams to index on quality over quantity. It equips them with both the connected tools they need to regain productivity and the context they need to deepen customer connections.

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Awards & Recognition

HubSpot Sales Hub won the following awards in the Customer Intelligence category

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HubSpot Sales Hub Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on HubSpot Sales Hub.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

99 Plan to Renew

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love HubSpot Sales Hub?

0% Negative
5% Neutral
95% Positive

Pros

  • Helps Innovate
  • Trustworthy
  • Respectful
  • Friendly Negotiation

Feature Ratings

Average 85

Data Visualization

90

Audience Demographics

86

Real Time Workflow Automation

86

Audience Segmentation

86

Customer Journey Modelling

85

Anomaly Detection

85

API Framework

84

Conversion Analysis

83

Metadata Management

83

Predictive Analytics

82

Cross Channel Attribution Analysis

82

Vendor Capability Ratings

Average 84

Business Value Created

87

Ease of Implementation

86

Ease of Data Integration

85

Quality of Features

85

Usability and Intuitiveness

84

Ease of Customization

84

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Breadth of Features

83

Vendor Support

82

HubSpot Sales Hub Reviews

Josh H.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Easy to use but needs newer innovative features

Likeliness to Recommend

8 /10

What differentiates HubSpot Sales Hub from other similar products?

Ease of use and how simple the platform is. Other CRM softwares can be over engineered and complicated, at least HubSpot sticks with what it knows and does it well.

What is your favorite aspect of this product?

How easy it is to use and the built in dialer. Many CRM's lack a well made dialer with call recording functionalities.

What do you dislike most about this product?

No next/previous button. A very small thing however it really helps with productivity.

What recommendations would you give to someone considering this product?

Great CRM to go for. Nothing out of the ordinary and not overly complicated but I wish they were slightly more innovative with their software.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Respectful
  • Security Protects

Oluwasewasimilara O.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Effective and user-friendly, with room to grow.

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub distinguishes itself with its user-friendly interface, seamless integration with HubSpot's Marketing and Service Hubs, and its AI-powered tools like Breeze, which assist in prospecting and content creation. It also offers robust automation features, customizable pipelines, and a unified CRM that centralizes customer data. These features make it particularly appealing for small to medium-sized businesses seeking an intuitive, all-in-one sales solution.

What is your favorite aspect of this product?

My favorite part of HubSpot Sales Hub is how easy it is to use. The clean interface and smart automation help sales teams stay organized and close deals faster without feeling overwhelmed.

What do you dislike most about this product?

What I dislike most is that some advanced features are locked behind higher-priced plans, which can be limiting for smaller teams on a budget.

What recommendations would you give to someone considering this product?

If you’re considering HubSpot Sales Hub, start with the free or lower-tier plans to get a feel for the basics. Focus on using its automation and CRM features to streamline your sales process. Just keep in mind that some powerful tools require upgrades, so plan your budget accordingly.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Souvik D.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2025

Best CRM available in the market

Likeliness to Recommend

10 /10

What differentiates HubSpot Sales Hub from other similar products?

HubSpot Sales Hub stands out because it’s easy to pick up and actually use day-to-day. It connects smoothly with marketing and CRM, so everything feels in one place. You get helpful tools like email tracking, automation, call logging, and pipeline visibility without the clunky learning curve. It’s built to help reps sell smarter, not harder, and scales well as teams grow.

What is your favorite aspect of this product?

I’d say the best part is how everything’s connected your emails, calls, deals, and contacts all live in one place. No jumping between tools, and the tracking/automation makes it way easier to focus on actual selling instead of busywork.

What do you dislike most about this product?

The biggest downside is that some of the more powerful features sit behind higher pricing tiers. It can feel limiting if you’re on the lower plans, and the add-ons can add up pretty quickly as your team grows.

What recommendations would you give to someone considering this product?

I’d say start with the free or lower-tier plan to get a feel for how it fits your workflow, then scale up as your team grows. Take advantage of the built-in training HubSpot offers it makes the learning curve way smoother. And be clear on which features you really need so you’re not overpaying.

Pros

  • Reliable
  • Enables Productivity
  • Effective Service
  • Saves Time

Cons

  • Less Inspiring
  • Less Transparent

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