Customer Intelligence

Customer Intelligence platforms gather and analyze information regarding customers, including their details and activities, to build deeper and more effective customer relationships and improve vendor business outcomes.

The Data Quadrant is a thorough evaluation and ranking of all software in an individual category to compare platforms across multiple dimensions.

These include:

  • User Satisfaction Rankings
  • Business Value Scores
  • Vendor Capability Comparisons
  • Product Feature Evaluations

The Emotional Footprint is a powerful indicator of overall user sentiment toward the relationship with the vendor, capturing data across five dimensions.

These include:

  • Strategy and Innovation
  • Service Experience
  • Conflict Resolution
  • Product Impact
  • Negotiation and Contract

Still need assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Customer Intelligence Products

Filter by:

iJento

iJento

iJento’s silo-busting platform consolidates customer data from all your existing sources across all devices, sessions and channels such as Web, Mobile, Email, Social, Store and Contact Center.

9.0

Composite Score

9.4

CX Score

+97

Emotional Footprint

93%

Likeliness to Recommend

11

Reviews

People Pattern

People Pattern

People Pattern is a platform that allows you to find, understand and activate quality customers.

8.4

Composite Score

8.7

CX Score

+85

Emotional Footprint

89%

Likeliness to Recommend

14

Reviews

Futurelytics

Futurelytics

Futurelytics is easy to use ecommerce retention automation platform

8.1

Composite Score

8.2

CX Score

+79

Emotional Footprint

85%

Likeliness to Recommend

13

Reviews

PlaceIQ

PlaceIQ

PlaceIQ’s proprietary platform taps into the powerful location and movement data generated by these devices. By leveraging dynamic creative to reach unique audiences, brands are able to understand consumers and reach them at the right times with relevant messages, and measuring resulting actions through our first-of-its-kind foot traffic measurement.

7.8

Composite Score

8.1

CX Score

+80

Emotional Footprint

75%

Likeliness to Recommend

13

Reviews