Qualtrics

Qualtrics CoreXM

8.0 /10

What is Qualtrics CoreXM?

One platform for all your X-data. Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Company Details

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Qualtrics CoreXM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualtrics CoreXM.

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualtrics CoreXM?

3% Negative

7% Neutral

90% Positive

Pros

Reliable
Performance Enhancing
Enables Productivity
Fair

Feature Ratings

Average 86

Data Visualization

Audience Segmentation

Audience Demographics

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Metadata Management

Cross Channel Attribution Analysis

Customer Journey Modelling

Anomaly Detection

Vendor Capability Ratings

Average 84

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Customization

Ease of Implementation

Availability and Quality of Training

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Survey Software

Score 8.0

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Qualtrics CoreXM Reviews

Shilpa M.

Role: Human Resources
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2023

Easy to use, but a bit pricey.

Likeliness to Recommend

10 /10

What differentiates Qualtrics CoreXM from other similar products?

Customization capabilities

What is your favorite aspect of this product?

Ease of implementation

What do you dislike most about this product?

Some basic missing features

What recommendations would you give to someone considering this product?

Incorporate the product recommended analysis and action planning for maximum efficiency

Pros

Continually Improving Product
Reliable
Enables Productivity
Inspires Innovation

Daniel D.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

One of the best platforms but room for improvement

Likeliness to Recommend

9 /10

What differentiates Qualtrics CoreXM from other similar products?

Dashboarding, text IQ, Stats IQ, and alert notifications / ticketing

What is your favorite aspect of this product?

amount of widget formats available

What do you dislike most about this product?

connecting various data sources

What recommendations would you give to someone considering this product?

ROI based on price - pricing has gone up considerably over past 5 yrs or so. Qualtrics reps rotate FAR TOO OFTEN. Little stability, which negatively impacts relationship.

Pros

Enables Productivity
Security Protects
Continually Improving Product
Reliable

Cons

Less Friendly Negotiation
Less Caring
Less Generous

Jordan M.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Mostly great product, lacks AI features.

Likeliness to Recommend

6 /10

What differentiates Qualtrics CoreXM from other similar products?

Wide breadth of analysis features/settings.

What is your favorite aspect of this product?

Crosstabs IQ.

What do you dislike most about this product?

Browser based web-app. Should have a desktop application.

What recommendations would you give to someone considering this product?

You won't be unhappy with the product, but you'll likely wish for a few quality-of-life additions.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Trustworthy

Cons

Vendor Friendly Policies
Vendor's Interest First
Under Delivered

Qualtrics CoreXM

What is Qualtrics CoreXM?

Company Details

Need Assistance?

Awards & Recognition

Qualtrics CoreXM Ratings

87 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Qualtrics CoreXM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Visualization Visualize customer data in configurable dashboards or reports, and easily share these visualizations with decision makers.

Audience Segmentation The ability to create and analyze discrete customer audience segments based on user-defined criteria or variables.

Audience Demographics Capture, analyze and display demographic data from customer interaction channels.

Conversion Analysis Capture and analyze conversion data and conversion paths from multiple channels.

Real Time Workflow Automation The ability to create rules-based workflows and trigger certain actions (i.e. re-marketing) based on audience segments or behavioural cues.

API Framework The platform provides the ability to move data to and from the solution and other customer interaction applications (i.e. CRM) with ease.

Predictive Analytics The ability to make predictions about audience behavior based on historical data and machine learning.

Metadata Management Easily manage metadata associated with customer data or audience segments.

Cross Channel Attribution Analysis The ability to estimate and report on conversion contributions to revenue.

Customer Journey Modelling Model and display customer behaviors or journeys through multiple channels (web, e-mail, social).

Anomaly Detection The ability to identify and classify anomalous patterns in customer or transactional datasets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Survey Software

Qualtrics CoreXM Reviews

Shilpa M.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Daniel D.

One of the best platforms but room for improvement

Likeliness to Recommend

Pros

Cons

Jordan M.

Mostly great product, lacks AI features.

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Data Visualization

Audience Segmentation

Audience Demographics

Conversion Analysis

Real Time Workflow Automation

API Framework

Predictive Analytics

Metadata Management

Cross Channel Attribution Analysis

Customer Journey Modelling

Anomaly Detection

Vendor Capability Ratings

Business Value Created

Ease of Data Integration

Ease of IT Administration

Product Strategy and Rate of Improvement

Quality of Features

Usability and Intuitiveness

Breadth of Features

Vendor Support

Ease of Customization

Ease of Implementation

Availability and Quality of Training