What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Saves Time
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Media Channel Integration Outbound
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
Nora K.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Good social networking integration tool."
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
This program is distinct from others because its pricing and tiered structure no longer make sense, given that many of its rivals offer scheduling and publishing choices that are comparable to or even superior to those that it provides at a lower cost.
What is your favorite aspect of this product?
It's a godsend that we can schedule social media postings in advance and then forget about them. We used to (attempt to) regularly update our social media, but now we're completely overwhelmed. With Hootsuite, we can schedule our social media posts in advance and avoid the stress of coming up with material at the last minute.
What do you dislike most about this product?
Even though the analytics are incredible, we occasionally have trouble using them or locating the specific data we require.
What recommendations would you give to someone considering this product?
This tool comes highly recommended from me due to its reliability, power, and simple yet effective integration of several social networks.
Pros
- Unique Features
- Efficient Service
- Effective Service
- Saves Time
Jonas S.
- Role: Sales Marketing
- Industry: Gaming and Hospitality
- Involvement: End User of Application
Submitted Nov 2022
"Good platform to manage social networks."
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
The ability to schedule postings across different networks and the flexibility to establish custom streams to keep tabs on engagement set it apart from competing software.
What is your favorite aspect of this product?
More than about four or five channels can make social media management a nightmare for a business. It's next to impossible for a multi-client firm to manage dozens of client accounts from a single workstation (logging in and out would take hours). Having all of a user's social media feeds accessible in one place is a huge time saver, and platforms like Hootsuite make that possible. Hootsuite makes it simple to monitor all of your social media accounts in one place, which reduces anxiety and improves clarity of thought and speech. No need to manually export data from each account anymore thanks to its convenient reporting capabilities.
What do you dislike most about this product?
Uncoupling on Instagram was a common occurrence for a while, but that has recently been remedied. There needs to be some watchfulness to guarantee that all of the accounts are in sync with one another. Hootsuite is the industry leader, and as expected, it comes with a heavy price tag; but, for companies managing 20 or 40 social media accounts, this is a cost-effective solution.
What recommendations would you give to someone considering this product?
In addition to the dashboard, I think you'll find the program's ease of multi-publishing (with options like auto scheduling and bulk scheduling) as well as its outstanding complete superior reporting and analytics to be particularly compelling. HootSuite also allows you to collaborate with your team by sharing content, commenting on it, and assigning tasks to individual members.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Bahati Asher F.
- Role: Operations
- Industry: Finance
- Involvement: IT Leader or Manager
Submitted Nov 2022
easy to manage social media in one place
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
They have good support team that provides ample support any time
What is your favorite aspect of this product?
It is straight forward for integration with social media platform
What do you dislike most about this product?
it is expensive for small businesses to use the tool
What recommendations would you give to someone considering this product?
if you are having a growing company, this is a right tool for your business
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
