What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Saves Time
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Media Channel Integration Outbound
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
Nicolas M.
- Role: Operations
- Industry: Shipping
- Involvement: End User of Application
Submitted Oct 2022
A great tool but too expensive comparing to other
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
analitycs and social media monitoring
What is your favorite aspect of this product?
multi-account governance
What do you dislike most about this product?
it lacks the agility to implement critical features offered by customers, and it's a bit pricey.
What recommendations would you give to someone considering this product?
it is more suitable for very large companies
Pros
- Enables Productivity
- Unique Features
- Friendly Negotiation
- Security Protects
Cons
- Wastes Time
- Less Generous
- Under Delivered
Richard C.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2022
GOOD FEATURES AND UX
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
I'VE ONLY EVER USED THIS SO I CAN'T COMPARE TO OTHERS
What is your favorite aspect of this product?
THE UX- IT'S EASY
What do you dislike most about this product?
CAN'T SAY YET
What recommendations would you give to someone considering this product?
N/A FOR NOW
Pros
- Inspires Innovation
- Fair
- Client's Interest First
- Over Delivered
Danny C.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Vendor Selection and Purchasing
Submitted Oct 2022
Useful features and strong user interface
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Hootsuite allows you to manage a range of different social media channels and makes it easy to cross manage your channels
What is your favorite aspect of this product?
The best aspect is being able to preplan your posts, and organise in advance
What do you dislike most about this product?
I disliked the difficulty setting up the LinkedIn integration for posting
What recommendations would you give to someone considering this product?
I would recommend looking at other options to make a rounded and balanced decision
Pros
- Reliable
- Performance Enhancing
- Helps Innovate
- Enables Productivity
Cons
- Less Generous
- Under Delivered