What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Saves Time
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Media Channel Integration Outbound
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2022
Best social media management tool
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Tiffany W.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Vendor Management and Renewal
Submitted May 2022
Easy to use and intuitive but lacks customization.
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
The cost and ease of Hootsuite is better than similar products.
What is your favorite aspect of this product?
My favorite aspect of Hootsuite is the ability to have all of your media on one page and be able to set automated posts to specific dates.
What do you dislike most about this product?
Hootsuite limits the amount of accounts and requires substantially more fees the more you add.
What recommendations would you give to someone considering this product?
This is a good and easy to use product if you want to just use it for the basics of social media management.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
Bohuslava Z.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Competitive solution
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
One of the market leaders
What is your favorite aspect of this product?
Understandable userexperience
What do you dislike most about this product?
A bit old design
What recommendations would you give to someone considering this product?
They have a free trial so you can just try it and understand if it's your product
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity