Hootsuite Social Media Management SMB Logo
Hootsuite Social Media Management SMB Logo
HootSuite

Hootsuite Social Media Management SMB

8.4 / 10
Category
Hootsuite Social Media Management SMB
8.4 / 10

What is Hootsuite Social Media Management SMB?

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Company Details


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Awards & Recognition

Hootsuite Social Media Management SMB won the following awards in the Social Media Management - Midmarket category

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Hootsuite Social Media Management SMB Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Hootsuite Social Media Management SMB.

83 Likeliness to Recommend

90 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Hootsuite Social Media Management SMB?

4% Negative
8% Neutral
88% Positive

Pros

  • Respectful
  • Saves Time
  • Performance Enhancing
  • Caring

Feature Ratings

Average 81

Social Moderation and Workflow Management

84

Social Media Channel Integration Inbound

83

Campaign Execution

83

Dashboards and Visualization

83

Social Response Management

82

Social Media Channel Integration Outbound

81

Social Post Archival

81

Trend Analysis

79

Sentiment Analysis

77

Vendor Capability Ratings

Average 79

Ease of IT Administration

90

Availability and Quality of Training

88

Ease of Customization

86

Breadth of Features

84

Ease of Implementation

83

Quality of Features

81

Product Strategy and Rate of Improvement

78

Ease of Data Integration

77

Usability and Intuitiveness

77

Vendor Support

74

Business Value Created

72

Hootsuite Social Media Management SMB Reviews

Noam R.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Reliable Product. Very User Friendly!

Likeliness to Recommend

9 / 10

What differentiates Hootsuite Social Media Management SMB from other similar products?

It's been in the industry longer, has more experience than similar companies in the industry, it also has a few tools that are unique to hootsuite that lets say loomly doesn't have like tagging features in Linkedin for instance.

What is your favorite aspect of this product?

Scheduling made easy, very easy to use. I like the dash-boarding and analytics UI

What do you dislike most about this product?

Nothing new and exciting that i can see they are inventing

What recommendations would you give to someone considering this product?

not many recs as its super super easy to use and user-friendly

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Vendor's Interest First
  • Less Generous
  • Under Delivered

Richard S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Fantastic product!

Likeliness to Recommend

10 / 10

What differentiates Hootsuite Social Media Management SMB from other similar products?

It has his own way to boost productivity, even using it with other similar tools it has more to contribute to any kind of project.

What is your favorite aspect of this product?

The versatility.

What do you dislike most about this product?

nothing, I like it very much.

What recommendations would you give to someone considering this product?

Use the free trial to test if it will be useful for the project.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nicolas M.

  • Role: Operations
  • Industry: Shipping
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

A great tool but too expensive comparing to other

Likeliness to Recommend

7 / 10

What differentiates Hootsuite Social Media Management SMB from other similar products?

analitycs and social media monitoring

What is your favorite aspect of this product?

multi-account governance

What do you dislike most about this product?

it lacks the agility to implement critical features offered by customers, and it's a bit pricey.

What recommendations would you give to someone considering this product?

it is more suitable for very large companies

Pros

  • Enables Productivity
  • Unique Features
  • Friendly Negotiation
  • Security Protects

Cons

  • Wastes Time
  • Less Generous
  • Under Delivered

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