What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
90 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Respectful
- Saves Time
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Campaign Execution
Dashboards and Visualization
Social Response Management
Social Media Channel Integration Outbound
Social Post Archival
Trend Analysis
Sentiment Analysis
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
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Hootsuite Social Media Management SMB Reviews
Chandan Y.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Affordable Social Media Management
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Hootsuite's multi-channel management, advanced scheduling, collaboration, analytics, and customizable dashboard features make it a comprehensive social media management tool that is well-suited for SMBs
What is your favorite aspect of this product?
Multi channel management, collaboration, customizable dashboards etc..
What do you dislike most about this product?
It Lacks in advance features
What recommendations would you give to someone considering this product?
Take advantage of the free trial first and once you are comfortable with the tool then go to paid version
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ruben S.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2023
Amaizing to schedule and planning posts & campaign
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
They've a free plan to small business
What is your favorite aspect of this product?
Schedule posts and campaigns
What do you dislike most about this product?
In the free plan you can only schedule 5 posts
What recommendations would you give to someone considering this product?
Will be excellent if you can schedule more than 5 posts on the free plan.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Slower Product Innovation
- Commodity Features
Tae L.
- Role: Sales Marketing
- Industry: Apparel
- Involvement: End User of Application
Submitted Nov 2022
"Very complete easy and simple to use tool."
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
This application stands out from the crowd because of its intuitive interface and its capacity to simultaneously publish to multiple networks.
What is your favorite aspect of this product?
Hootsuite is a seasoned veteran in the field of social media management. It's well-known for being user-friendly and having the option to connect with every major social media platform. We appreciate your built-in social listening tool for monitoring and comprehending your customers' ever-evolving data-driven requirements.
What do you dislike most about this product?
The lack of a built-in content creation option for social media platforms is Hootsuite's biggest drawback. In addition, I believe the price to be higher than that of its rivals. Along with slower response times, poor customer service is another issue.
What recommendations would you give to someone considering this product?
I highly recommend this software because: - It helps you maintain coherence across many social media platforms. -You'll find time management tips for social media sites. - Helps you better understand your customers' wants and needs as they evolve over time, and craft strategies in response.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service