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Emotional Footprint Awards 2023

B2B eCommerce


SoftwareReviews names FastSpring, Salesforce B2B Commerce Cloud, Shopify Plus, BigCommerce, Pepperi B2B eCommerce, and HCL Commerce as B2B eCommerce Emotional Footprint Award Winners.


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B2B eCommerce

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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30+ pages

Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


FastSpring

FastSpring

FastSpring is the trusted ecommerce partner for companies that sell software around the world. Companies using FastSpring’s full-service ecommerce solution sell more, stay lean, and compete big. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with an office in Amsterdam.

9.0

CX Score

CX
Score

+94

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

2% Negative 96% Positive
Badge Winner
51Reviews

Salesforce.com Inc

Salesforce B2B Commerce Cloud

Empower your customers with the same easy, consumer-like shopping experiences they enjoy in their personal life — anytime, anywhere, on any device. Simplify online buying with features specifically designed for B2B, including fast reorders, account hierarchies, contract pricing, custom catalogs, and more.

8.8

CX Score

CX
Score

+87

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

3% Negative 90% Positive
Badge Winner
26Reviews

Shopify

Shopify Plus

Not just an ecommerce software, Shopify is the best ecommerce platform that has everything you need to sell online, on social media, or in person. Establish your brand online with a custom domain name and online store. With instant access to hundreds of the best looking themes, and complete control over the look and feel, you finally have a gorgeous store of your own that reflects the personality of your business.

8.8

CX Score

CX
Score

+91

Net Emotional Footprint

Net Emotional
Footprint

85

Value Index

VALUE INDEX

1% Negative 92% Positive
Badge Winner
104Reviews

BigCommerce Pty. Ltd

BigCommerce

BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.

8.7

CX Score

CX
Score

+89

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 91% Positive
Badge Winner
42Reviews

HCL Technologies Limited

HCL Commerce

HCL Commerce is a single, unified platform that offers the ability to do business directly with consumers (B2C), directly with businesses (B2B). HCL Commerce is a customizable, scalable, and high availability solution that is built to use open standards. It uses cloud friendly technology to make deployment and operation easy and efficient.

8.7

CX Score

CX
Score

+86

Net Emotional Footprint

Net Emotional
Footprint

87

Value Index

VALUE INDEX

3% Negative 89% Positive
Badge Winner
18Reviews

Pepperi

Pepperi B2B eCommerce

Pepperi is used by leading brands and wholesale distributors to connect all B2B customer touch points, to deliver a seamless purchasing experience. We empower our customers to sell bigger, smarter and faster, by integrating B2B eCommerce, sales force automation, retail execution, and route-accounting on a single, highly flexible platform, that runs natively on all mobile devices.

8.6

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

2% Negative 90% Positive
Badge Winner
17Reviews

Other Evaluated Vendors


Oracle

Oracle Commerce

Oracle Commerce is everything you need to succeed in the next era of commerce, now with Retail and B2B in a single SaaS platform. Enable customers to research and buy their products anytime, anywhere. Oracle allows you to provide your customers with a personalized, rich, and consistent experience across all channels.

8.3

CX Score

CX
Score

+84

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 88% Positive
49Reviews

MarketTime

MarketTime

MarketTime offers B2B wholesalers, sales rep agencies, and retailers integration of physical and digital commerce. MarketTime offers a configurable website that allows companies to provide a wholesale e-commerce shopping experience for buyers within the user's own website. The solution helps users reach new customers through omnichannel wholesale marketplaces sponsored by physical trade marts. The solution aims to reduce high commissions of other online wholesale marketplaces and also ensure users are selling to qualified retailers.

8.3

CX Score

CX
Score

+82

Net Emotional Footprint

Net Emotional
Footprint

83

Value Index

VALUE INDEX

4% Negative 86% Positive
14Reviews

Intershop Communications AG

Intershop Commerce Suite

With Intershop Commerce Suite, you can showcase your brands online; open up new target groups, channels, and markets, or digitize every aspect of your sales processes. This all-in-one package features Commerce Management, Order Management (OMS), Product Information Management (PIM), and Experience Management (EX)—which includes everything you need to create a personalized shopping experience.

8.1

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

6% Negative 84% Positive
11Reviews

Miva Inc

Miva

Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

8.0

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

75

Value Index

VALUE INDEX

3% Negative 88% Positive
15Reviews

Adobe Systems

Adobe Commerce

Build multi-channel commerce experiences for B2B and B2C customers on a single platform. From catalog to payment to fulfillment, our future-proof technology gives you a commerce platform that’s endlessly flexible, extensible, and scalable.

8.0

CX Score

CX
Score

+81

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

4% Negative 85% Positive
177Reviews

SAP

SAP Commerce Cloud

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management. It is flexible, offering an agility layer so you can innovate and test, and then implement with confidence. We support any go-to-market model, from B2C, B2B, to B2B2C, and our accelerators package unique industry-specific capabilities for a variety of verticals. Additionally, SAP Commerce Cloud includes many prebuilt integrations to SAP core business systems and other solutions within the SAP Customer Experience portfolio.

7.9

CX Score

CX
Score

+78

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

6% Negative 84% Positive
17Reviews

Zoey

Zoey

Zoey combines powerful B2B functionality with modern B2C capabilities for a best-in-class solution for you and your customers. The app library and APIs allow connection to hundreds of third-party solutions to expand our native capabilities or link Zoey to your other internal solutions such as CRMs, ERPs and order fulfillment solutions.

7.7

CX Score

CX
Score

+74

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

3% Negative 77% Positive
33Reviews

Spryker

Spryker

Spryker is the leading transactional, cloud native platform for B2B, 1st & 3rd Party Marketplaces, Unified Commerce and B2C – provided as platform-as-a-service, enterprise-focused, and loved by business users and developers worldwide.

7.5

CX Score

CX
Score

+71

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

12% Negative 83% Positive
11Reviews

commercetools

commercetools

Develop a highly-functional, visually-appealing customer experience that is on brand using the modern commerce solution by commercetools. Unlike legacy vendors, we empower the way you work with game-changing features and functionality, so you can focus on creating the ultimate customer experience.

7.4

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

8% Negative 77% Positive
23Reviews

Episerver

Optimizely Commerce

Commerce (formerly Episerver) is Optimizely's B2B and B2C experience platform for digital shopping, customer experience management and driving adaptive commerce.

7.2

CX Score

CX
Score

+70

Net Emotional Footprint

Net Emotional
Footprint

74

Value Index

VALUE INDEX

7% Negative 77% Positive
10Reviews

Oro Inc

OroCommerce

OroCommerce is an Enterprise-grade B2B eCommerce platform built with a comprehensive set of features ready for any B2B commerce model.

7.2

CX Score

CX
Score

+67

Net Emotional Footprint

Net Emotional
Footprint

76

Value Index

VALUE INDEX

6% Negative 73% Positive
19Reviews

For the full list of vendors in this space, click here.

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