What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Angela W.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Fantastic sales platform
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is very effective in managing clients and ensuring there is proper relationship between business and customers.
What is your favorite aspect of this product?
It gives us an opportunity to measure the length of our customers communication.
What do you dislike most about this product?
I have not disliked anything from this great platform.
What recommendations would you give to someone considering this product?
This is the best sales and marketing tool to any business enterprise and I highly recommend.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Sharon R.
- Role: Information Technology
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2021
Check customer interactions with Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have not had an opportunity to use similar product as this one.
What is your favorite aspect of this product?
It enables us to monitor our customers communication channels which gives us an opportunity to reach to them.
What do you dislike most about this product?
I have nothing to dislike from this great product.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any business enterprise for better client relationship.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
David C.
- Role: Information Technology
- Industry: Other
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2021
Fantastic product for reaching customers
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It has the capability to give and send feedback immediately as customers interact with our business enterprise.
What is your favorite aspect of this product?
We are able to reach our customers effectively through email communication and phone.
What do you dislike most about this product?
Everything works well with this product.
What recommendations would you give to someone considering this product?
I recommend this great tool to any organization for better and effective customer relationship.
Pros
- Continually Improving Product
- Enables Productivity
- Unique Features
- Inspires Innovation