What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Carly R.
- Role: Sales Marketing
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Jan 2021
Good product for channeling customer communication
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I did not use such similar products before.
What is your favorite aspect of this product?
I like the fact that this product enables us to communicate when we need our clients and know when they interact with our business.
What do you dislike most about this product?
This is great product that has never failed in our organization.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any organization for effective better client relationship.
Pros
- Continually Improving Product
- Trustworthy
- Saves Time
- Client Friendly Policies
James R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2021
Client engagement monitoring product
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I have experienced major changes from similar products.
What is your favorite aspect of this product?
I like the fact that this product tracks the pipeline of clients and how they use products and services from our organization.
What do you dislike most about this product?
I have not experienced any drawback from Zoho CRM since I started using it.
What recommendations would you give to someone considering this product?
Great product for monitoring client interactions with the business.
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Effective Service
Sienna M.
- Role: Information Technology
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2021
Fantastic communication channel for customers
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
I did not use similar product before.
What is your favorite aspect of this product?
It enables us to reach to our customers on time and give them more insights on our products and services.
What do you dislike most about this product?
I have not disliked anything to do with this great platform.
What recommendations would you give to someone considering this product?
I highly recommend this great platform to any business enterprise for proper relationship with their clients.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service