What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
94 Plan to Renew
1
Since last award
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Respectful
- Fair
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Collaboration
Lead Management
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Sales Management
Analytics and Reporting
Marketing Management
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Zoho CRM Reviews
Santiago G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Powerful Pipeline Viewing Platform.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho CRM can effectively manage sales and all the companies contacts.
What is your favorite aspect of this product?
I like the Zoho CRM functionality and the implementation at the beginning.
What do you dislike most about this product?
Nothing for me to say about Zoho CRM, even the training its effective.
What recommendations would you give to someone considering this product?
Zohe CRM, offers the great CRM capability for you to ensure excellent engagement and easy on sales activities management.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Gianna M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2020
Opportunity Identifying Solution.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Excellent sales forecasting tool and account management its easy.
What is your favorite aspect of this product?
Zoho CRM redirects the entire sales team to the right productive direction.
What do you dislike most about this product?
Nothing at all for the tool and its flexible features.
What recommendations would you give to someone considering this product?
Easy platform among the CRM solution and the dashboard its clean with different features for effective marketing process manageent.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Alisson L.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Dec 2020
Maintain a professional relationship with clients.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It integrates more easily with Mailchimp than with other CRM platforms and it is more detailed in the sales process. Provides more advanced tools and features for successful business troubleshooting. As a solution for marketing and sales this software is more optimized, in addition CRM platforms tend to be very complicated to implement and use, with Zoho CRM there is not such a steep learning curve. It has more detailed reports giving us a 360 degree perspective on the company's sales.
What is your favorite aspect of this product?
A big plus point is the price it offers, arguably much cheaper than Hubspot which has similar features. I like that it has accounting functions so that I can better keep track of customer accounts. The reports are very detailed and organized in tables that are related to each other and can have a better interpretation for commercial analysis. I love the idea that I can make calls so I can stay in touch with clients more than just IM or email.
What do you dislike most about this product?
Zoho CRM should completely redesign its interface, from my experience you have to navigate a lot to find certain functions within the platform, sometimes being confusing. It may take some getting used to, however a more practical and intuitive design would be the final detail to consider it perfect. Despite that small detail, I still maintain the idea that this is a very complete good CRM software.
What recommendations would you give to someone considering this product?
You can test this tool by integrating it with other platforms but you can also integrate it with zoho platforms for better performance. With this CRM platform you can create campaigns, manage contacts, contact potential clients, generate reports and also create forms, it is an all in one.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
