What is UKG Pro?
UKG Pro™ (formerly Ultimate Software UltiPro) is a powerful, global human capital management (HCM) solution. Transform your business with a connected global workforce experience delivered through resilient and mindful HR technology. From payroll to talent to service delivery to surveys, and everything in between, UKG Pro is the powerful HCM suite you need to drive people-focused results.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
1
Since last award
98 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love UKG Pro?
Pros
- Respectful
- Acts with Integrity
- Fair
- Trustworthy
Cons
- Under Delivered
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Onboarding Offboarding
Talent Acquisition
Performance Management
Collaboration
Learning and Development
Wellness
Succession Planning
Career Pathing
Employee Engagement
Rewards Recognition
Compensation Management
Vendor Capability Ratings
Availability and Quality of Training
Business Value Created
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Implementation
Ease of IT Administration
Breadth of Features
Quality of Features
Ease of Data Integration
Ease of Customization
Also Featured in...
Payroll
Score 8.5
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Human Capital Management - Enterprise
Score 8.4
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Workforce Management - Enterprise
Score 7.6
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Benefits Administration
Score 7.3
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UKG Pro Reviews
Deborah H.
- Role: Human Resources
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Mar 2023
Features do not meet needs
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
SmartTax Integration with Kronos
What is your favorite aspect of this product?
Integration with Kronos Dimensions
What do you dislike most about this product?
Not a whole test environment
What recommendations would you give to someone considering this product?
What integrations do you need?
Pros
- Respectful
- Acts with Integrity
- Reliable
- Enables Productivity
Cons
- Less Efficient Service
- Inhibits Innovation
- Slower Product Innovation
Ramiro L.
- Role: Operations
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2023
It's an all-in-one employment solution
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
All payroll processing is handled by UKG. Our expanding business needs can be met with their help because they are a comprehensive and reliable system. Their customer service is quick to respond to our inquiries and provide helpful solutions.
What is your favorite aspect of this product?
The fact that I can use UKG Pro whenever I want to and that its community is so full of helpful resources is its best feature. The community even provides detailed instructions on how to set up a particular procedure. I enjoy that if I have any trouble locating a service or am unsure of how to proceed within the neighborhood, I can always give the office a call and someone will help me out.
What do you dislike most about this product?
It can feel like an eternity until your case is addressed or even someone responds to you due to the case logging system. It would be helpful if the auto-reply email included included the case subject and not simply the case number.
What recommendations would you give to someone considering this product?
UKG Pro has solved a lot of issues for me, such as getting rid of manual checks, making it easy to make new time and pay codes, and facilitating payments.
Pros
- Efficient Service
- Saves Time
- Helps Innovate
- Performance Enhancing
Feastre L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Payroll management for both talent acquisition
Likeliness to Recommend
What differentiates UKG Pro from other similar products?
This Software is highly rated because we use it to help us manage all employee records and we use it as a tool for recruitment as well as core HR processes, payroll, succession and performance management, HR related file management before using this system, we had a lot of paper processes, and this system has allowed us to streamline and digitize much of what we do on a daily basis and streamlining processes.
What is your favorite aspect of this product?
With great tools for management one of them is the onboarding module allows to bring more efficiency to the onboarding process of new subordinates by ensuring that information is shared with the new team member throughout the onboarding as well as customization of reports that can also be programmed. It's called BI functionality. Not least of all it has a great review and list of tasks needed to complete quarters and year end.
What do you dislike most about this product?
When we start the open enrollment process we lose a great deal of time due to the delay for technical support. Which is valuable time that other programs do not make us lose, as for its benefits administration function it is very limited to elaborate benefit plans and their types. Its compensation management function does not work correctly for all users which is a code error.
What recommendations would you give to someone considering this product?
With good learning curve and knowledge of payroll or human resources the implementations of this program are very good at all business levels, we recommend a lot of practice of its tools to get the effectiveness of this almost complete system, UKG is used for everything, from the moment a candidate applies until after his separation and all the processes following it, it is in all our organization.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy