What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
87 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Recognition
Audience Segmentation
Analytics and Reporting
Questionnaire Design/Survey Builder
Templates & Question Library
Action Planning
Automatic Notifications
Dashboards and Visualization
Pulse Surveys
Benchmarking
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Usability and Intuitiveness
Business Value Created
Ease of Customization
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
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SurveySparrow Reviews
David A.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Feb 2022
Great resource for other alternatives like Google
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
Fresh options. Very easy to use and implement. Reporting is great and option to upgrade
What is your favorite aspect of this product?
Another alternative on the market, Upper level than Google Form but not too formal like Qualtrics
What do you dislike most about this product?
There are some question types or custom questions not available.
What recommendations would you give to someone considering this product?
It is a new option if you want to go beyond your surveys. Reporting is great
Pros
- Unique Features
- Inspires Innovation
- Helps Innovate
- Reliable
- Role: Sales Marketing
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2022
Good range of features but not amazing value.
Likeliness to Recommend
Pros
- Reliable
- Continually Improving Product
- Unique Features
- Saves Time
Cons
- Less Effective Service
- Vendor's Interest First
- Less Generous
- Role: Human Resources
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Feb 2022
Good, but can be improved.
Likeliness to Recommend
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Effective Service