What is SurveySparrow?
SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveySparrow Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveySparrow.
84 Likeliness to Recommend
87 Plan to Renew
75 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveySparrow?
Pros
- Trustworthy
- Saves Time
- Fair
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Social Recognition
Audience Segmentation
Analytics and Reporting
Questionnaire Design/Survey Builder
Templates & Question Library
Action Planning
Automatic Notifications
Dashboards and Visualization
Pulse Surveys
Benchmarking
Vendor Capability Ratings
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Quality of Features
Ease of Implementation
Breadth of Features
Ease of IT Administration
Ease of Customization
Ease of Data Integration
Availability and Quality of Training
Vendor Support
Business Value Created
Also Featured in...
SurveySparrow Reviews
Alicia A.
- Role: C-Level
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2022
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark H.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2022
Excellent solution for surveys
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
It was extremely easy to implement. I was up and running within minutes. The breadth of options is excellent for conducting surveys. There hasn't been a scenario yet that I have found that SurveySparrow hasn't been able to meet.
What is your favorite aspect of this product?
By far the intuitiveness of the app is my favourite aspect. I can set up surveys in minutes, and have it ready to go. The visual reports are excellent, and detailed reports are easy to retrieve. I highly recommend this for running surveys. The cost is extremely competitive.
What do you dislike most about this product?
I wish the unique URL cost was much lower than it is. I would also like to have saved questions, and most of my surveys are copies of others. I get around this by creating a master survey and then just copying it. It's easy, but the ability to save questions to reuse over and over would be great.
What recommendations would you give to someone considering this product?
I don't have any recommendations, it's a great survey tool to use.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
Katie C.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: Business Leader or Manager
Submitted Feb 2022
Easy to use, pretty to look at and engage with
Likeliness to Recommend
What differentiates SurveySparrow from other similar products?
We liked that you had the ability to see who filled out the survey (this feature was hard to find) and how easy the automated email to filling out the survey journey was.
What is your favorite aspect of this product?
Survey throttle
What do you dislike most about this product?
Not being able to merge results from two separate surveys together.
What recommendations would you give to someone considering this product?
There's a lot of great features and the platform is very intuitive and user friendly. I can't think of any recommendations other then to assess and make sure it's a good fit for you!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity