SurveySparrow Logo
SurveySparrow Logo
SurveySparrow Inc

SurveySparrow

7.6 /10
SurveySparrow
7.6 /10

What is SurveySparrow?

SurveySparrow is an end to end Conversational Experience Management Platform that helps you get a 40% better response rate.

Company Details


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Awards & Recognition

SurveySparrow won the following awards in the Employee Engagement category

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SurveySparrow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveySparrow.

84 Likeliness to Recommend

87 Plan to Renew

75 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveySparrow?

6% Negative
9% Neutral
85% Positive

Pros

  • Trustworthy
  • Saves Time
  • Fair
  • Reliable

Feature Ratings

Average 80

Social Recognition

88

Audience Segmentation

83

Analytics and Reporting

82

Questionnaire Design/Survey Builder

81

Templates & Question Library

80

Action Planning

80

Automatic Notifications

80

Dashboards and Visualization

79

Pulse Surveys

78

Benchmarking

74

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Ease of Data Integration

82

Quality of Features

82

Ease of IT Administration

81

Usability and Intuitiveness

79

Business Value Created

77

Ease of Customization

77

Breadth of Features

77

Vendor Support

74

Product Strategy and Rate of Improvement

70

Availability and Quality of Training

70

SurveySparrow Reviews

Romina J.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Improve the experience with customers.

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

It has proven to be the best platform that allows us to create an incredible experience with our clients, thanks to its excellent functions we have managed to create surveys, create better performance in our organization, create a design that imposes an excellent brand that helps to provide a very proactive in clients, allows us to manage and create automated tickets, allows us to identify the underlying patterns of trends and prioritize the challenges that are striking for our clients.

What is your favorite aspect of this product?

It is one of the best platforms to create surveys and conversations with customers, it has an excellent user interface through which conversations can be carried out perfectly, it allows organizations to create an incredible experience using a chat, it is an incredible platform that It has functions and features that help create a visual analysis of text and statistics, it has an excellent library of questions, it allows you to manage all comments, surveys, customer experience with our product, comments, whether negative Positive or neutral, SurveySparrow is the best platform for email marketing.

What do you dislike most about this product?

We have not really found any disadvantage in this platform, it has excellent solutions that allow us to improve the customer experience, create a better product and increase the experience of all our employees or work staff, it is a tool that is completely adapted to our needs. workflow, it has great integrations like salesforce, Microsoft teams, Slack among others, it has really allowed us to be able to create unified conversations, keep track of all the trends and create great visual dashboards,

What recommendations would you give to someone considering this product?

It is the best platform that we have used to create surveys, it has an excellent executive dashboard, it allows us to manage our entire audience and create surveys that are attractive to our clients, it allows us to design recurring surveys, create conversations through chat, and manage a better completely personalized workflow, it has an extensive knowledge base, it provides us with excellent answers to optimize all our tasks, thanks to its artificial intelligence technology it provides us with information, so that our organization can understand and solve the problems that entails the experience of our customers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Shibin B.

  • Role: Consultant
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Its easy to use and flexible One at a time ques

Likeliness to Recommend

10 /10

What differentiates SurveySparrow from other similar products?

Easy to use and faster

What is your favorite aspect of this product?

One at a time not complex

What do you dislike most about this product?

Needs more international features

What recommendations would you give to someone considering this product?

Can check out typeform

Pros

  • Reliable
  • Performance Enhancing
  • Effective Service
  • Saves Time

Cons

  • Less Efficient Service
  • Less Inspiring
  • Less Respectful

BASSEY M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2021

Great And Accurate Insights With SurveySparrow

Likeliness to Recommend

9 /10

What differentiates SurveySparrow from other similar products?

SurveySparrow is scalable and also can be customized so it can be used in any type and size of business. It is adaptable. The performance is top notch.

What is your favorite aspect of this product?

We like the ability of SurveySparrow to create with cutomized questions. Its very easy to create these surveys and to send them out. We are able to share the surveys through a variety of channels i.e Web, Mobile, Social, and E-mail. The surveys can be made more conversational . There are variety of ways to send out the surveys they include on-site/offline, pop-up, link. The analysis done by SurveySparrow is accurate and gives a good visual picture of the information collected. The customer support is helpful because they are responsive and knowledgable. The platform allows us to do customer segmentation.

What do you dislike most about this product?

Sometimes it slows down and there is no way to import questions from ms word or text file, other than these two , we have found SurveySparrow to be very helpful in all our surveys.

What recommendations would you give to someone considering this product?

SurveySparrow is by far the most helpful tool we have come across , it has helped us boost our business and increase our profits through the surveys we do through the platform. It has helped us through the analysis to understand our client pools and the different segments and what they want. Because of this we deliver to them in accordance with their wants and needs. I highly recommend SurveySparrow for quality surveys and feedback,

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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