Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10

799 Reviews Write a Review

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What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Customer Relationship Management - Enterprise category

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2024 Emotional Footprint Champion

Latest Award, 2024

9 Top Rated Capabilities

8 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

9 Top Rated Capabilities

9 Top Rated Features

2022

Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

3% Negative

10% Neutral

87% Positive

Pros

Reliable
Respectful
Enables Productivity
Acts with Integrity

Feature Ratings

Average 84

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Collaboration

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Average 82

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Score 8.5

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Role: Sales Marketing
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Salesforce is a great CRM product for our company.

Likeliness to Recommend

9 /10

Pros

Caring
Altruistic
Helps Innovate
Continually Improving Product

Role: Operations
Industry: Consulting
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Feature intensive, reliable support, but expensive

Likeliness to Recommend

7 /10

Pros

Reliable
Caring
Respectful
Security Protects

Cons

Less Productive
Less Efficient Service
Vendor's Interest First

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Great features!

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Enables Productivity
Efficient Service
Effective Service

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2022 Data Quadrant Gold Medalist

Salesforce Sales Cloud Enterprise Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Sales Engagement Platforms

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Salesforce is a great CRM product for our company.

Likeliness to Recommend

Pros

Feature intensive, reliable support, but expensive

Likeliness to Recommend

Pros

Cons

Great features!

Likeliness to Recommend

Pros

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1
Since last award

1
Since last award

Feature Ratings

Lead Management

Sales Management

Account and Contact Management

Customer Service Management

Collaboration

Analytics and Reporting

Activity and Workflow Management

Marketing Management

Quote Contract and Proposal

Telephony and Call Center Management

Mobile

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of IT Administration

Ease of Implementation

Usability and Intuitiveness

Vendor Support