Salesforce Sales Cloud Enterprise
8.6 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

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Awards & Recognition

Salesforce Sales Cloud Enterprise won the following awards in the Conversation Intelligence category

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Enterprise.

92 Likeliness to Recommend

4
Since last award

96 Plan to Renew

4
Since last award

86 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Efficient Service
  • Effective Service
  • Inspires Innovation

Feature Ratings

Average 84

Call Analytics

86

Dashboards and Reporting

85

Call Recording

85

Artificial Intelligence Engine

85

Mobile Support

83

Role-Based Access

82

Conversation Coaching

82

Audio Transcription

82

Manager Annotation and Feedback

82

Pipeline Visibility

81

Application Integration

81

Vendor Capability Ratings

Average 81

Breadth of Features

84

Quality of Features

84

Usability and Intuitiveness

84

Availability and Quality of Training

83

Ease of Customization

82

Ease of Implementation

82

Ease of IT Administration

81

Business Value Created

81

Ease of Data Integration

81

Vendor Support

78

Product Strategy and Rate of Improvement

73

Salesforce Sales Cloud Enterprise Reviews

Daniel M.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Empowering Sales through Scalability

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise stands out for its scalability and integration within the Salesforce ecosystem. It is ideal for businesses of all sizes, supporting continuous growth without performance loss. With built-in artificial intelligence like Einstein AI, it provides predictive insights and automation, helping sales teams identify opportunities and improve decision-making. Additionally, AppExchange allows the platform's functionality to be expanded through a wide range of apps. These features make Sales Cloud a flexible and robust solution compared to other CRMs.

What is your favorite aspect of this product?

My favorite aspect of Salesforce Sales Cloud Enterprise is its integration with Einstein AI. The ability to leverage artificial intelligence for predictive insights and automation truly sets the platform apart. It helps sales teams make more informed and efficient decisions by identifying opportunities and optimizing processes intelligently. This blend of advanced technology with sales management has a direct impact on productivity and sales success.

What do you dislike most about this product?

What I like least about Salesforce Sales Cloud Enterprise is its relatively high cost, especially for small and medium-sized businesses. While it offers a wide range of features, the pricing structure can be a barrier for companies with limited budgets. Additionally, the learning curve can be steep for new users due to the platform's complexity, requiring adequate training to maximize its potential.

What recommendations would you give to someone considering this product?

If you're considering purchasing Salesforce Sales Cloud Enterprise, start by assessing your sales team's specific needs and take advantage of demos or free trial periods to explore its features. Plan effective training, as the platform's complexity may require significant learning for your team to fully benefit. Evaluate the cost relative to the long-term benefits it can provide and ensure it integrates well with your existing systems. Lastly, look into available support options and engage with the Salesforce community for valuable resources and insights.

Pros

  • Enables Productivity
  • Unique Features
  • Effective Service
  • Inspires Innovation

Carlos E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

You can optimize sales processes.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise is competitive because: - Sales teams achieve greater efficiency and focus on critical activities through increased productivity, automation, and analytics technologies. - Total accessibility sellers can operate from any location thanks to mobile connectivity and cloud availability. - By consolidating all customer data into a single platform, you can gain a comprehensive understanding of each customer and gain a 360° perspective of them. - Automation of complex procedures, such as approvals and routine operations, which shortens sales cycles and reduces the margin of error.

What is your favorite aspect of this product?

I enjoy Salesforce Sales Cloud Enterprise because: - You can manage all customer data, including contact details, interaction histories, through account and contact management. - Track the development of sales opportunities from identification to deal closure with the help of managing opportunities. - Lead management gathers, classifies and converts leads into sales prospects.

What do you dislike most about this product?

You won't have any problems using Salesforce Sales Cloud Enterprise; It is an incredible tool.

What recommendations would you give to someone considering this product?

I suggest Salesforce Sales Cloud Enterprise because it can be easily tailored to the unique requirements of the business, including reports and workflow.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mark D.

  • Role: Information Technology
  • Industry: Construction
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2024

Fantastic product overall.

Likeliness to Recommend

9 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

The brand recognition globally

What is your favorite aspect of this product?

The ease of administration of it

What do you dislike most about this product?

Not enough enhancements for admins

What recommendations would you give to someone considering this product?

Hire the right implementation partner. If you don’t, it could cost you

Pros

  • Performance Enhancing
  • Enables Productivity
  • Unique Features
  • Generous Negotitation

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