Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.4 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

96 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Feature Ratings

Average 89

Mobile Support

Conversation Coaching

Artificial Intelligence Engine

Manager Annotation and Feedback

Dashboards and Reporting

Call Analytics

Call Recording

Audio Transcription

Pipeline Visibility

Role-Based Access

Application Integration

Vendor Capability Ratings

Average 85

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Engagement Platforms

Score 8.7

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Maggie O.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Thank God for SF

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce Sales Cloud Enterprise stands out due to its robust functionality, customizable features, and seamless integration with other Salesforce products. Its user-friendly interface, comprehensive analytics, and scalability make it a top choice, empowering businesses to optimize sales processes and drive growth effectively.

What is your favorite aspect of this product?

One admirable aspect of Salesforce Sales Cloud Enterprise is its versatility. Its ability to adapt to diverse business needs through customization and integration is impressive, offering users a tailored solution that evolves with their requirements.

What do you dislike most about this product?

Some users might find aspects like the learning curve or the initial setup complexity challenging. However, Salesforce's extensive support and community resources often mitigate these concerns, helping users navigate any difficulties effectively

What recommendations would you give to someone considering this product?

For someone considering Salesforce Sales Cloud Enterprise, I'd suggest thoroughly evaluating your business requirements and ensuring alignment with the platform's features. Additionally, take advantage of Salesforce's extensive resources, such as training modules and support forums, to maximize the product's potential and streamline implementation.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rachel H.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Multitude of options to fit unique business needs

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We love that we can use it to keep information organized and accessible to our direct team and our partners.

What is your favorite aspect of this product?

The ability to track and analyze data and trends has been hugely helpful!

What do you dislike most about this product?

Because there are so many ways to implement salesforce, some of the tools don't make sense for our organization and add some unnecessary steps to our process.

What recommendations would you give to someone considering this product?

Take some of the free Salesforce trainings available online

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First

Dhruv V.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

sales cloud has been our best decision so far!

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

Salesforce sales cloud has more features and customization options as compared to any other similar product.

What is your favorite aspect of this product?

I love it's user friendly and customizable framework.

What do you dislike most about this product?

Disliking this product would be like disliking oxygen that we need to breathe.

What recommendations would you give to someone considering this product?

Consider this product as one of the best in the market right now.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Salesforce Sales Cloud Enterprise Ratings

96 Likeliness to Recommend

100 Plan to Renew

93 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Sales Engagement Platforms

Customer Relationship Management - Enterprise

Sales Enablement

Salesforce Sales Cloud Enterprise Reviews

Maggie O.

Thank God for SF

Likeliness to Recommend

Pros

Rachel H.

Multitude of options to fit unique business needs

Likeliness to Recommend

Pros

Cons

Dhruv V.

sales cloud has been our best decision so far!

Likeliness to Recommend

Pros

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Feature Ratings

Mobile Support

Conversation Coaching

Artificial Intelligence Engine

Manager Annotation and Feedback

Dashboards and Reporting

Call Analytics

Call Recording

Audio Transcription

Pipeline Visibility

Role-Based Access

Application Integration

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of Implementation

Business Value Created

Breadth of Features

Ease of Customization

Ease of Data Integration

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement