Salesforce.com Inc

Salesforce Sales Cloud Enterprise

8.7 /10

What is Salesforce Sales Cloud Enterprise?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Salesforce Sales Cloud Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Enterprise?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Helps Innovate
Enables Productivity
Trustworthy

Feature Ratings

Average 85

Pipeline Management

Sales Analytics

CRM Integration

Dialer Integration

Internal Sales Collaboration

E-Mail Integration

Call Management

Workflow Automation

Omnichannel Campaign Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Average 82

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.8

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Customer Relationship Management - Enterprise

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Sales Enablement

Score 8.6

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Conversation Intelligence

Score 8.4

View Salesforce Sales Cloud Enterprise in this category (opens in a new tab)

Salesforce Sales Cloud Enterprise Reviews

Rachel H.

Role: Industry Specific Role
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Multitude of options to fit unique business needs

Likeliness to Recommend

8 /10

What differentiates Salesforce Sales Cloud Enterprise from other similar products?

We love that we can use it to keep information organized and accessible to our direct team and our partners.

What is your favorite aspect of this product?

The ability to track and analyze data and trends has been hugely helpful!

What do you dislike most about this product?

Because there are so many ways to implement salesforce, some of the tools don't make sense for our organization and add some unnecessary steps to our process.

What recommendations would you give to someone considering this product?

Take some of the free Salesforce trainings available online

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor's Interest First

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

Pros

Trustworthy
Efficient Service
Caring
Respectful

SUDHEER M.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Salesforce Sales Cloud Enterprise

What is Salesforce Sales Cloud Enterprise?

Company Details

Need Assistance?

Salesforce Sales Cloud Enterprise Ratings

91 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Enterprise?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Dialer Integration The solution provides the ability to integrate with telephony dialer systems to queue and manage outbound call campaigns.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Enterprise

Sales Enablement

Conversation Intelligence

Salesforce Sales Cloud Enterprise Reviews

Rachel H.

Multitude of options to fit unique business needs

Likeliness to Recommend

Pros

Cons

Fantastic product

Likeliness to Recommend

Pros

SUDHEER M.

Likeliness to Recommend

Pros

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Feature Ratings

Pipeline Management

Sales Analytics

CRM Integration

Dialer Integration

Internal Sales Collaboration

E-Mail Integration

Call Management

Workflow Automation

Omnichannel Campaign Management

Next-Best-Action Recommendations

E-Mail Campaign Management

Vendor Capability Ratings

Business Value Created

Breadth of Features

Ease of Implementation

Ease of Customization

Quality of Features

Usability and Intuitiveness

Availability and Quality of Training

Ease of IT Administration

Ease of Data Integration

Vendor Support

Product Strategy and Rate of Improvement