Pipedrive
8.7 /10

What is Pipedrive?

Founded in 2010, Pipedrive is the first CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines. Pipedrive's goal is to make sales success inevitable - for individual sales people and teams.

Company Details


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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

86 Likeliness to Recommend

96 Plan to Renew

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Efficient Service

Feature Ratings

Average 82

Collaboration

86

Sales Management

85

Lead Management

83

Activity and Workflow Management

83

Account and Contact Management

82

Customer Service Management

81

Analytics and Reporting

80

Telephony and Call Center Management

78

Quote Contract and Proposal

77

Mobile

76

Marketing Management

74

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Quality of Features

83

Ease of Data Integration

82

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Breadth of Features

80

Availability and Quality of Training

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Agustina C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2023

Optimized Sales Administration System

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

With the differences, this system resolves to automate the workflow and integrate with another program such as Google Drive, Slack and Zapier, however this system also has a simple interface to use that allows sales sets to govern the information of the buyer. , track the transactions and produce reports.

What is your favorite aspect of this product?

Which I love until now is that it gives the virtue of an enormously customizable sales portfolio that can be adapted to adjust even to the most complicated sales processes. It also allows you to produce sales reports, these reports have the possibility of producing in functionality of sales, performance, equipment performance, etc.

What do you dislike most about this product?

Despite being an outstanding CRM system, Pipedrive sales lack several advanced properties that have the possibility of discovering in other CRM.

What recommendations would you give to someone considering this product?

It is a simple CRM system to use and customizable that gives a sequence of properties so that its sales process is less difficult.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Good software basic neads

Likeliness to Recommend

6 /10

Pros

  • Caring
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Mauricio L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

The aspects and characteristics that I like.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

I am lucky to have the help of Pipedrive to have a better administration and order in each of the projects and sales of the company, since the capabilities of this program are many and it adapts perfectly to the development of work and management of clients and coordinate with them each one of the steps and processes that will materialize the sales and relations inside or outside the web, with the help of this program you can see simplified the management of clientele on the web in a very short time, since This program takes possession of resources with my email to notify and that it is a single tray of information that enters.

What is your favorite aspect of this product?

The aspects and characteristics that I like about Pipedrive are machismo, since this is one of the best programs that I use in my job to manage all the processes that complement having a safe and efficient sale, it is worth saying that we have had a very good reception in our market and with each of the clients for the good and professional sales processes and interactions that we have been able to offer since we worked hand in hand with Pipedrive, thanks to the great design of this program that presents us with a very easy to use interface, each of the company's employees can work with the program and manage each of the clients.

What do you dislike most about this product?

One of the problems that we have had with this program within the company has been having to pay the high price that this program asks of us, since the truth, analyzing each of the functions of the program and other similar software on the Pipedrive market, is one of the most expensive that exists, in addition to the fact that the program has several options that can only be used if an additional payment is paid, this is something that bothers us about the program.

What recommendations would you give to someone considering this product?

I like to recommend Pipedrive to colleagues who work daily with contact and preserving relationships that are born in the cloud, since this program has a myriad of options at hand to handle it professionally and give you the confidence in each step. To make sales or seal some kind of business relationship, this program is very complete and is worth having in any type of company that manifests itself in the cloud.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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