Paycom Customer Reviews 2024

Paycom

7.8 /10

What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Human Capital Management - Enterprise category

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6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

3 Top Rated Capabilities

5 Top Rated Features

2022

3 Top Rated Capabilities

2 Top Rated Features

2021

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

83 Likeliness to Recommend

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+75 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

10% Negative

8% Neutral

82% Positive

Pros

Continually Improving Product
Respectful
Reliable
Friendly Negotiation

Feature Ratings

Average 80

Workforce Planning

Benefits Administration

Employee Record

Payroll Administration

Talent Management

Time and Attendance

Position Management

Learning and Development

Talent Acquisition

Compensation Management

Performance Management

Vendor Capability Ratings

Average 80

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support

Also Featured in...

Payroll

Score 8.8

View Paycom in this category (opens in a new tab)

Workforce Management - Midmarket

Score 7.6

View Paycom in this category (opens in a new tab)

Paycom Reviews

Virginia P.

Role: Information Technology
Industry: Utilities
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Features rock.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Great for payroll tracking and auditing. Allows users to publish to social media. Prevents duplicate entry of data.

What is your favorite aspect of this product?

A lot of built in functionalities and features. Automated tracking and reporting through scheduling. Ease of learning and usage.

What do you dislike most about this product?

No easy for first time users to learn.

What recommendations would you give to someone considering this product?

Great application for employee tracking and management.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Douglas S.

Role: Human Resources
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Full HR Management

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Ease of use, single source of trust for all things HR.

What is your favorite aspect of this product?

Ease of implementation and training.

What do you dislike most about this product?

N/A...meets business needs.

What recommendations would you give to someone considering this product?

Establish clear requirement prior to sourcing, do a side by side comparison with other systems...you'll find Paycom is the right selection.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Charles C.

Role: Sales Marketing
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Excellent application that allows flexibility.

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Before using Paycom, we were using a fairly well known online company to do our payroll and we were having a lot of problems, it is used for payroll, time and attendance, resource allocation.

What is your favorite aspect of this product?

The system is easy to use Fluid comprehensive platform, allows us to perform Talent Acquisition, job posting and candidate search, It can be adapted and added to your special needs, it has Quick Customer Service Response.

What do you dislike most about this product?

Tends to change feature appearances frequently, Passwords need to be changed too often.

What recommendations would you give to someone considering this product?

Is a system to work and make you feel good from the first moment explains everything you can do, From applicant tracking, where you post a job online and automatically hire the person and do not have to re-enter the information

Pros

Enables Productivity
Effective Service
Client Friendly Policies
Fair

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

Paycom Ratings

83 Likeliness to Recommend

91 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+75 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Learning and Development All aspects of learning management systems, content and curriculum development, development plans, skills databases, certifications, and reporting.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Compensation Management Includes all aspects of compensation design, salary bands, salaried and hourly employment information, and bonus and variable compensation.

Performance Management Includes all aspects of performance appraisals and review design: rollout, conducting, tracking, measurement, and goal attainment.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Payroll

Workforce Management - Midmarket

Paycom Reviews

Virginia P.

Features rock.

Likeliness to Recommend

Pros

Douglas S.

Full HR Management

Likeliness to Recommend

Pros

Charles C.

Excellent application that allows flexibility.

Likeliness to Recommend

Pros

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Paycor

1
Since last award

Feature Ratings

Workforce Planning

Benefits Administration

Employee Record

Payroll Administration

Talent Management

Time and Attendance

Position Management

Learning and Development

Talent Acquisition

Compensation Management

Performance Management

Vendor Capability Ratings

Breadth of Features

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Usability and Intuitiveness

Ease of Customization

Vendor Support