Paycom Customer Reviews 2024

Paycom

7.6 /10

67 Reviews Write a Review

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What is Paycom?

Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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2023 Data Quadrant Gold Medalist

Latest Award, 2023

6 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2023

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation
Conflict Resolution

2023

3 Top Rated Capabilities

2 Top Rated Features

2022

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

80 Likeliness to Recommend

3
Since last award

93 Plan to Renew

3
Since last award

80 Satisfaction of Cost Relative to Value

3
Since last award

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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

6% Negative

3% Neutral

91% Positive

Pros

Friendly Negotiation
Transparent
Client's Interest First
Security Protects

Feature Ratings

Average 77

Workforce Scheduling

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Workforce Planning and Forecasting

Time Capture Virtual

Vendor Capability Ratings

Average 77

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Customization

Also Featured in...

Payroll

Score 8.8

View Paycom in this category (opens in a new tab)

Human Capital Management - Enterprise

Score 7.8

View Paycom in this category (opens in a new tab)

Paycom Reviews

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Mar 2024

Excellent product

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Role: C-Level
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Oct 2023

Do not recommend.

Likeliness to Recommend

1 /10

Cons

Inhibits Innovation
Slower Product Innovation
Less Reliable

Angela F.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2023

Easy to use platform, affordable quality!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

The customer service and ability to reach out and contact your account specialist and team makes a big impact to the quality of services.

What is your favorite aspect of this product?

Geo fencing and ability to call with questions and get an answer!

What do you dislike most about this product?

Since the pandemic the turn over has been a lot so many account specialist have no real experience or knowledge of the system. With that said they still make an effort to get an answer for you which is much appreciated.

What recommendations would you give to someone considering this product?

Implementation is key. Please make sure to be clear about expectations and what you are looking for the system to do for you. They can build around it!

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Paycom

What is Paycom?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

Paycom Ratings

80 Likeliness to Recommend

3 Since last award

93 Plan to Renew

3 Since last award

80 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workforce Scheduling The ability to configure work schedules for hourly and salaried employees and teams (e.g. crew, car, vessel), including rotations and recurring shifts.

Staffing The rostering or assigning of resources to a shift or schedule based on a pre-defined set of criteria.

Attendance Management and Policies The ability to configure rules related to types of hours, job requirements, thresholds, and eligible employees.

Workforce Dashboards and Reporting The ability to report on both in-range (day, week, month, quarter, etc.) events as well as aggregate views of labor.

Time Capture Physical The use of physical clocks (swipe, key, biometric, retina) to clock-in/out of a shift or a role.

Labor Costing and Splitting The ability to report on the cost of labor for schedules, resources, and work types against other reporting dimensions.

Absence Management The ability to configure absence policies and types, call-ins, and provide visibility into absences.

Shift Management The ability for employees to exchange and bid on available shifts, rotations, and schedules.

Rate Policies The ability to configure or integrate with rate policies for jobs, resources, and other identifying attributes.

Workforce Planning and Forecasting The ability to forecast and plan for labor requirements based on historical, heuristic, and other parameters.

Time Capture Virtual The use of device-agnostic methods to clock-in/out of a shift or role.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Human Capital Management - Enterprise

Paycom Reviews

Excellent product

Likeliness to Recommend

Pros

Do not recommend.

Likeliness to Recommend

Cons

Angela F.

Easy to use platform, affordable quality!

Likeliness to Recommend

Pros

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Feature Ratings

Workforce Scheduling

Staffing

Attendance Management and Policies

Workforce Dashboards and Reporting

Time Capture Physical

Labor Costing and Splitting

Absence Management

Shift Management

Rate Policies

Workforce Planning and Forecasting

Time Capture Virtual

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Quality of Features

Business Value Created

Ease of Data Integration

Vendor Support

Ease of Customization