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What is Paycom?
Paycom helps businesses streamline their employment processes from recruiting to retirement and everything in between. Our Talent Acquisition, Time and Labor Management, Payroll, Talent Management and HR Management systems operate from a single database, eliminating redundant data entry and the integration of multiple systems.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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83 Likeliness to Recommend
91 Plan to Renew
1
Since last award
78 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+75 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paycom?
Pros
- Continually Improving Product
- Respectful
- Reliable
- Friendly Negotiation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Workforce Planning
Benefits Administration
Employee Record
Payroll Administration
Talent Management
Time and Attendance
Position Management
Learning and Development
Talent Acquisition
Compensation Management
Performance Management
Vendor Capability Ratings
Breadth of Features
Business Value Created
Quality of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Usability and Intuitiveness
Ease of Customization
Vendor Support
Also Featured in...
Paycom Reviews
Sarah C.
- Role: Human Resources
- Industry: Media
- Involvement: IT Leader or Manager
Submitted Nov 2022
Great for Payroll & Payroll Reporting
Likeliness to Recommend
What differentiates Paycom from other similar products?
Agents are always friendly and understanding; they have been through similar experiences and can help me work through problems without making me feel insane. Even though I may come across that way at first, I've found that talking to them is like talking to a therapist, and I always feel better afterward. Since I've been studying PayCom for the past few years, this sort of thing rarely occurs. When it occurs, however, it rocks my world.
What is your favorite aspect of this product?
The system is straightforward and gives users access to everything they need in one spot to be set up smoothly, benefiting both businesses and workers. While there is room for improvement, the ATS does serve its purpose. Paycom is a comprehensive human resources and payroll system that I also use for employee training, time tracking, and benefits administration. All the incentives necessary for a thriving workplace are built into this framework.
What do you dislike most about this product?
I recently switched representation, and while my new lawyer has been out of the office for the past two weeks, at least someone has been monitoring her emails. Getting back to me when I contact them via phone or email, even if someone else is assisting with my issue.
What recommendations would you give to someone considering this product?
Paycom is used for payroll, time tracking, employee scheduling, and performance reviews. Our client representative is quick to resolve any little problems that may arise. This payroll system is user-friendly and produces high-quality reports. A wonderful feature would be to have the principal supervisor and timesheet information pre-populated when a new employee is added. Superb customer service reps can make or break a company.
Pros
- Helps Innovate
- Enables Productivity
- Effective Service
- Continually Improving Product
Ann R.
- Role: Finance
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Oct 2022
Very easy to use and very affordable.
Likeliness to Recommend
What differentiates Paycom from other similar products?
Customer service was the final selling for us. After being with a large online payroll service and never getting consistent reliable help, having an assigned payroll specialist is amazing.
What is your favorite aspect of this product?
Customer service and ease of use.
What do you dislike most about this product?
Would like to have automatic payroll for salaried employees.
What recommendations would you give to someone considering this product?
Take advantage of the customer support
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Lynn M.
- Role: Human Resources
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Oct 2022
Great choice! So happy we made the move!
Likeliness to Recommend
What differentiates Paycom from other similar products?
Sales (Rudy) / Implementation (Kara & Shae) - awesome customer service & responsiveness - always upbeat, personal, completely helpful!
What is your favorite aspect of this product?
One complete system that actually works!
What do you dislike most about this product?
Benefit Administration
What recommendations would you give to someone considering this product?
Make sure your benefit administration is clear & concise & do your best to meet all deadlines. Don't be afraid to make the move...it's worth it!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
