SurveyMonkey Enterprise
8.8 /10

What is SurveyMonkey Enterprise?

SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

SurveyMonkey Enterprise won the following awards in the Survey Software category

Filter By

SurveyMonkey Enterprise Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SurveyMonkey Enterprise.

88 Likeliness to Recommend

1
Since last award

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SurveyMonkey Enterprise?

2% Negative
9% Neutral
89% Positive

Pros

  • Reliable
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Questionnaire Design/Survey Builder

87

Templates & Question Library

87

Customizable Branding

86

Multi-Media Support

85

Mobile Support

85

Role and User Management

85

Data Analysis and Visualization

84

Multi-Channel Distribution

84

Branching and Logic

84

Collaboration

82

3rd-Party Integrations

81

Vendor Capability Ratings

Average 84

Ease of Implementation

87

Usability and Intuitiveness

86

Quality of Features

85

Vendor Support

84

Business Value Created

84

Ease of Data Integration

84

Ease of Customization

84

Breadth of Features

84

Ease of IT Administration

83

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

80

SurveyMonkey Enterprise Reviews

Maggie K.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Thoughtfully geared to my criteria

Likeliness to Recommend

9 /10

What differentiates SurveyMonkey Enterprise from other similar products?

I must highlight how wonderful the SurveyMonkey Software is and how much it has thrilled me all over my adventure while delivering previously unseen control and simplicity. It is trouble-free, super productive, and adaptable to our needs, and lastly, all of its features have some improved performance in working compared to rivals.

What is your favorite aspect of this product?

Because it is thoughtfully geared to my expectations, SurveyMonkey is my upper-edge fav because it has greatly increased my productivity by ensuring that I always have professional layouts and uniquely designed facets at my fingertips to complete my work cleverly and expeditiously and because it eliminates as many fetch quests as I desire. It is straightforward to use and enthralling in that it removes confusion and limitations.

What do you dislike most about this product?

There is absolutely nothing wrong with this application, but that is just because I am an expert at configuring every aspect to meet my needs. Perhaps this is why I haven't seen any bugs because before using the tool, I just correctly set it up.

What recommendations would you give to someone considering this product?

In order to conduct surveys more readily online and without having to laboriously create them by hand every time, SurveyMonkey is a handy tool that offers the right capabilities to complete your task swiftly and intelligently. Because of my positive experience and the relative lack of problems I had compared to the tools there, I can suggest it with confidence.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Effective Service

Austin W.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Feature-rich and very useful tool

Likeliness to Recommend

10 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Most survey programs I've tried present logic oddly. SurveyMonkey is very effective in that it changes things up by presenting the question splitting as a type of map, allowing us to see the connections between different topics. It was very helpful for me to be productive and creative.

What is your favorite aspect of this product?

I adore its feature-rich stack and stylish user interface. I appreciate how simple it is to see a live version of our survey and make changes in the same window where I create it. The nicest part about its feature stack is that it only contains sturdy and usable features. All of these tools are crucial in assisting us in designing surveys that ultimately enable us to obtain relevant, precise information and responses.

What do you dislike most about this product?

Few file types are supported by SurveyMonkey, which tends to limit its effectiveness and applicability. To use the essential services, such as access to the gathered data, we need to pay an extra fee that is a little intimidating. The survey software and other marketing tools are not integrated, which is another bad thing.

What recommendations would you give to someone considering this product?

SurveyMonkey is a very useful tool with many simple-to-use features, but that is not enough to make professional and sought surveys because the user's skill to construct a decent survey must match the quality of their toolkit. It implies that you must first invest time in it before you can achieve your goals.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Daniel E.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2023

Extremely useful platform

Likeliness to Recommend

8 /10

What differentiates SurveyMonkey Enterprise from other similar products?

Some pop-ups cannot be used to offer survey topic ideas. Additionally, survey sample templates are occasionally lacking. Although cost of solution is unaffordable for a small organization. SurveyMonkey is another mechanism we employ to get feedback from our participants. Along with aiding in the creation of thoughtful surveys, it also provides for a sizable number of responders. The data we receive after conducting our surveys is always manageable and simple to evaluate.

What is your favorite aspect of this product?

The user interface of SurveyMonkey is quick and responsive, making it simple to put together surveys of all kinds. While the analytical component is quite useful, it also makes it simple to deliver surveys through sizable email lists. The fact that we can remove the SM branding, organize the survey easily, and select from a variety of question formats is crucial.

What do you dislike most about this product?

The analytics are the most popular critique of the platform, thus there is potential for enhancement to make the data more comprehensible and accessible. The platform's popularity might soar if its analytics and data filters can be trusted.

What recommendations would you give to someone considering this product?

This was a great tool for all types of surveys and organizations. It did a lot for us and provided high-quality work and significant business revenue, and we were very happy with it. And would want to strongly suggest this for your company's best results survey.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Effective Service

Most Popular SurveyMonkey Enterprise Comparisons