What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Altruistic
- Efficient Service
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Sentiment Analytics
Alerts
Data Visualization
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
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SurveyMonkey Enterprise Reviews
- Role: Finance
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jan 2023
The best survey application!
Likeliness to Recommend
Pros
- Effective Service
- Caring
- Saves Time
- Fair
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Dec 2022
Easy and flexible survey app
Likeliness to Recommend
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Helps Innovate
Cons
- Leverages Incumbent Status
Michael J.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2022
All-purpose survey tool
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Utilizing this application is quite simple. It is similar to Google Forms, except it offers more customization choices and themes. By using the program's premium version, you can personalize your questions. You can create precise survey questions to learn more about what customers think about your company, service, product, etc.
What is your favorite aspect of this product?
Surveymonkey provides an all-in-one survey solution for colleges and small enterprises. Reporting tools stand out from the competition. The software's ability to create customized dashboards for different users or managers is one of its key selling points. You may quickly create dashboards in a matter of minutes by using the exact filtered points of the survey, which only expose the relevant survey elements. The real-time updating of the dashboard as respondents react to the study is its most notable feature.
What do you dislike most about this product?
Even though survey monkey is advantageous to our business, there are some cons. In our department, we found out that an issue arose that needed to be addressed, but no one was willing to bring it up for fear of being judged or things getting worse if they did. So, we decided to use Survey Monkey.
What recommendations would you give to someone considering this product?
It makes it simple to duplicate previous surveys, so you won't need to build templates constantly. The platform also offers top-notch analytics for analyzing data and trends to aid in understanding and tracking survey results. Making surveys anonymous is also quite useful for more delicate topics.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing