What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Efficient Service
- Altruistic
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Alerts
Sentiment Analytics
Data Visualization
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Business Value Created
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Customization
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
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SurveyMonkey Enterprise Reviews
Lisa A.
- Role: Operations
- Industry: Government
- Involvement: End User of Application
Submitted Jul 2021
Tailored surveys according to the target audience
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
The wide question bank with inbuilt and customizable quetsions. Surveys can be shared across teams
What is your favorite aspect of this product?
Filter and cross-tabbing. Net promoter score
What do you dislike most about this product?
It is expensive compared to other similar platforms out there.
What recommendations would you give to someone considering this product?
Useful in conducting all types of surveys online from millions of respondents and provides real time results.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
michael s.
- Role: C-Level
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Jun 2021
product is easy to set up and use
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
easy to set up and use and encourages customer engagement
What is your favorite aspect of this product?
ease of use
What do you dislike most about this product?
i have no issues with the product
What recommendations would you give to someone considering this product?
definately worth consideration
Pros
- Saves Time
- Helps Innovate
- Continually Improving Product
- Reliable