What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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86 Likeliness to Recommend
94 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+81 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Altruistic
- Efficient Service
- Client Friendly Policies
- Fair
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Sentiment Analytics
Alerts
Data Visualization
Text Analytics
Dashboards, Analytics and Reporting
Multi-Channel Data Collection
API Framework
Vendor Capability Ratings
Usability and Intuitiveness
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Business Value Created
Breadth of Features
Ease of Customization
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Vendor Support
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SurveyMonkey Enterprise Reviews
sam c.
- Role: Consultant
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Oct 2021
This product is a one stop shop,
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Communication, after care
What is your favorite aspect of this product?
The training and user friendly
What do you dislike most about this product?
Nothing bad to say
What recommendations would you give to someone considering this product?
Definitely speak to someone using it, helpful team
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Caring
John C.
- Role: C-Level
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Sep 2021
Great tool - but prepare to pay for many features
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It's like other products, but the templates make it more beginner-friendly.
What is your favorite aspect of this product?
Very user-friendly and an established market leader in surveys. There are many options to help you get started.
What do you dislike most about this product?
Lack of transparency about what is free and what is paid at the start. After designing the survey we need to pay more than expected.
What recommendations would you give to someone considering this product?
Be aware of the free limitations and expect to pay a monthly fee which is taken as an annual fee.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
Rahul N.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Aug 2021
The simplest tool out there to gather insights
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
The simplicity of the UI.
What is your favorite aspect of this product?
Ease of use. A baby can make a survey on SurveyMonkey!
What do you dislike most about this product?
No option to give out rewards of sweepstakes. Can be great for incentivizing surveytakers.
What recommendations would you give to someone considering this product?
Simple to use and fairly priced.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing