What is SurveyMonkey Enterprise?
SurveyMonkey is the world's largest survey company, helping customers collect 2.8 million online survey responses every day. SurveyMonkey has revolutionized the way people give and take feedback, making it accessible, easy and affordable for everyone.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceSurveyMonkey Enterprise Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on SurveyMonkey Enterprise.
89 Likeliness to Recommend
97 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love SurveyMonkey Enterprise?
Pros
- Fair
- Helps Innovate
- Efficient Service
- Acts with Integrity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Questionnaire Design/Survey Builder
Social Recognition
Analytics and Reporting
Automatic Notifications
Pulse Surveys
Templates & Question Library
Benchmarking
Action Planning
Dashboards and Visualization
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Breadth of Features
Ease of Customization
Availability and Quality of Training
Business Value Created
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Also Featured in...
SurveyMonkey Enterprise Reviews
Jessica T.
- Role: Human Resources
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
A must for internal communications
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
SurveyMonkey is one of the only products in its range that offers you a solution that can be used for internal and external communication by providing you excellent benchmarking.
What is your favorite aspect of this product?
Being able to create separate groups of audience where you can chose what to send and who to send it to without having to filter the list manually. You can also designate specific roles for various users depending on the role of each such as we are doing in our company where the sales uses this product in a specific way while we use it as HR in another way without any clash and eventually we get the result we all are looking for.
What do you dislike most about this product?
It has big library of templates that can be used, but this list doesnt get updated as much as you might expect.
What recommendations would you give to someone considering this product?
Its an easy to use tool that can be used by all departments for internal and external communication.
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Kazandra Z.
- Role: Student Academic
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2021
A easy to use but expensive option
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
Cost is higher
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Cost of product and no intermittent user package
What recommendations would you give to someone considering this product?
Be prepared to pay to have features free in competitor offerings
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Katrina M.
- Role: Industry Specific Role
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2021
Amazing and easy to use product!
Likeliness to Recommend
What differentiates SurveyMonkey Enterprise from other similar products?
It is so user friendly and has no gimmicks.
What is your favorite aspect of this product?
How quick it is to use and how it does not look like spam, as some other survey emails do.
What do you dislike most about this product?
Nothing; honestly it gets the job done!
What recommendations would you give to someone considering this product?
To not be afraid to try it out....it's quick and easy!
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Less Efficient Service
- Less Effective Service
- Less Caring