What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceMeltwater Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Meltwater.
85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Audience Segmentation
Dashboards and Reporting
Collaboration
Sentiment Analysis
Influencer Identification
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Also Featured in...
Meltwater Reviews
Mykhailo G.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Monitor, control and understand social networks
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The main benefits of this program are its visual appeal and ease of use, which have been quickly adopted. We have increased customer engagement, gotten closer to the audience, and significantly improved the connection thanks to real-time monitoring, analysis, and listening on social networks. The use of keyword filters has allowed us to quickly and accurately discover specific tweets and comments, streamlining and simplifying our marketing team's work.
What is your favorite aspect of this product?
Without leaving out any information, we use Meltwater to keep track of what's happening in the company's social networks, which works well. Design-wise, it's a user-friendly application with fantastic social media management, analysis, listening, and real-time tracking capabilities. This software has tremendous versatility, and it also helps us to better listen to social networks, get to know our customers, focus on what matters most, and gather data to make more strategic decisions. The final reports produced by this tool are excellent.
What do you dislike most about this product?
I have yet to find anything about this program that I don't like; I have loved using it, and it has given me excellent results. Everything goes perfectly.
What recommendations would you give to someone considering this product?
The main reason for choosing Meltwater was its ability to listen to users and be attentive to social networks. It was acceptable and vital to start showing more empathy to the audience. I have no hesitation in recommending this tool because it allows us to monitor, collect and analyze events from various social networks in one place. We highly recommend it.
Pros
- Continually Improving Product
- Performance Enhancing
- Unique Features
- Efficient Service
Michael S.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Sep 2022
Great for keeping an eye on competitors on social
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The reporting functionality is top notch and very visually impressive.
What is your favorite aspect of this product?
The reporting and analyzing of social media campaigns and hashtags.
What do you dislike most about this product?
There are many features that I do not use, but are included in our plan.
What recommendations would you give to someone considering this product?
Meet with their sales team to lay out exactly what your needs are and determine the best plan.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
Muhammad H.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Jul 2022
Best Product for Social Listening
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The presentation and the dashboard management is way beyond any other tools I have used. I would also rate meltwater full marks when it comes to visual presentation. The tool is a gem for any social media manager.
What is your favorite aspect of this product?
There are few things which I really liked about this software, First of all it has actually made listening quite easy, you are updated from all over the places that what are people talking about your brand and I personally think this is the most important thing for a brand. Another very good aspect of Meltwater is the comparison it provides with its competitors is way beyond good.
What do you dislike most about this product?
When I first configured MeltWater it wa s little difficult to make dashboards and get insights. I think the integration should be easier for naive users. We have 3 training sessions with the team which made it possible. The software should be self explanatory
What recommendations would you give to someone considering this product?
This tool provides one of the best competitor analysis and has a very good listening experience, So if you are going to use this for this purpose this is a must have. It will surely make your brand listening 10 times easier.
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Effective Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Wastes Time
