What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Audience Segmentation
Dashboards and Reporting
Collaboration
Sentiment Analysis
Influencer Identification
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
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Meltwater Reviews
Jenn E.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Excellent social media monitoring
Likeliness to Recommend
What differentiates Meltwater from other similar products?
the program is better than others, because it offers good customer support and is also very easy to use.
What is your favorite aspect of this product?
The program was simple and even entertaining to use. The account and support teams were always open and eager to discuss and reveal upcoming new features. MAP was used widely for event and crisis monitoring, as well as product and market research. Heartbeat was also licensed. Heartbeat assisted us in monitoring important product markets and our influence within them over time.
What do you dislike most about this product?
Occasionally, the user interface was not as intuitive as previous products I've used.
What recommendations would you give to someone considering this product?
It's a fantastic tool! In the event that you are continually monitoring and making reports, this is the tool for you
Pros
- Unique Features
- Efficient Service
- Effective Service
- Inspires Innovation
Bohuslava Z.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted May 2022
Fantastic product, but need improvements
Likeliness to Recommend
What differentiates Meltwater from other similar products?
the size of database
What is your favorite aspect of this product?
best solution for PR
What do you dislike most about this product?
the journalist databases could be updated frequently
What recommendations would you give to someone considering this product?
It worth the money if you are PR professional or influencer marketer
Pros
- Trustworthy
- Respectful
- Client Friendly Policies
- Efficient Service
jimmy r.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Apr 2022
Productive Solution for Social Media Monitoring
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Meltwater has many social commitments, where online conversations are made global and analytics done to provide a solid market insights. Further, Meltwater has various response bots, which is a formal way of engaging clients in regards to business needs.
What is your favorite aspect of this product?
Meltwater has universal reach, where communications and other determined engagements are fully enhanced. More so Meltwater allows more innovations, where proper practices is done and competitive nature of the firm increase.
What do you dislike most about this product?
Meltwater is the frequently accessible solution, and it has managed to rectify the many challenges that may hinder businesses from online support.
What recommendations would you give to someone considering this product?
Meltwater is a more forensic and analytical tool, with fundamentally sound programs, that increases the business global management. Communities are completely reached using the program.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity