What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Audience Segmentation
Dashboards and Reporting
Collaboration
Sentiment Analysis
Influencer Identification
Vendor Capability Ratings
Ease of IT Administration
Availability and Quality of Training
Ease of Customization
Quality of Features
Business Value Created
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
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Meltwater Reviews
Kimberly P.
- Role: Sales Marketing
- Industry: Telecommunications
- Involvement: IT Leader or Manager
Submitted Jan 2024
The best ally for media research
Likeliness to Recommend
What differentiates Meltwater from other similar products?
What really makes Meltwater different is its intuitive and easy-to-use interface. From the first moment, I was able to navigate the program without problems, which is a huge relief, since I am not a tech expert. Additionally, the fact that Meltwater is cloud-based means I can access my data and study from anywhere and at any time, which was fine for me.
What is your favorite aspect of this product?
What I love most about Meltwater is its ability to create detailed, custom reports. I can choose the media and keywords that interest me, and the program automatically produces reports with sentiment studies, reach metrics, and a wide variety of important data. Such reports have helped me make more informed and strategic choices for my trading.
What do you dislike most about this product?
However, I must mention that the cost of Meltwater might be a little high for several small businesses. Although I think the cost of the program justifies the price, I understand that it may not be accessible for all budgets.
What recommendations would you give to someone considering this product?
In summary, I would recommend Meltwater to anyone trying to find a comprehensive and efficient tool for media research and crowdsourcing management. Its easy-to-use interface, its ability to create detailed reports, and its real-time monitoring capabilities make it an essential program in my communication strategy. Although it may be more affordable in terms of cost, consider it a worthwhile investment for those who want to stay on top of their company's fame and be one step ahead in the world of public interactions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Michael W.
- Role: Sales Marketing
- Industry: Construction
- Involvement: End User of Application
Submitted Jan 2024
Meltwater Improved our communications
Likeliness to Recommend
What differentiates Meltwater from other similar products?
By consolidating all of our public relations and social media activities into one location, we are better able to analyze and contrast different approaches based on consistent data. It gives us new information and resources that our team didn't have previously. The simplicity of the platform, particularly when it comes to posting, has allowed me, as a solo social media manager, to devote more time and energy to other aspects of my work and to long-term planning.
What is your favorite aspect of this product?
I found this tool very helpful because it allowed me to identify and understand the messages that both major social actors and the general public were sharing on news pages and social media regarding the election and, more specifically, about any events that might violate the rules and regulations set up for a democratic election and result in fraud. Additionally, Meltwater assisted in the detection of suspicious profiles and accounts that attempted to smear and undermine the credibility of the election results.
What do you dislike most about this product?
In my opinion, Meltwater isn't always easy to navigate, and it requires a fair amount of time to master the basics. I still don't really get it and am not making the most of it, even after a year of using it. But that's not always a negative thing; in fact, it's a really effective weapon. While the customer service team has been great during setup (for example, with the automatic mailings), they are notoriously sluggish to react, even during emergencies.
What recommendations would you give to someone considering this product?
To stay abreast of industry talk and brand influencers, use Meltwater Explore, a component of the Meltwater Media Intelligence Platform. While it's fascinating to hear what people are saying about your brand, I've found that keeping an eye on the competitors helps me spot market trends. As someone who creates content, I have found that watching stuff on Meltwater Explore really sparks my creativity.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2023
Very good social listening tool
Likeliness to Recommend
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable
