Meltwater
What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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79 Likeliness to Recommend
Up
2
Since last award
91 Plan to Renew
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2
Since last award
83 Satisfaction of Cost Relative to Value
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3
Since last award
Emotional Footprint Overview
+79 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Performance Enhancing
- Acts with Integrity
- Fair
- Enables Productivity
Feature Ratings
Social Asset Management
Social Media Channel Integration Outbound
Social Moderation and Workflow Management
Social Media Channel Integration Inbound
Social Response Management
Dashboards and Visualization
Sentiment Analysis
Trend Analysis
Social Post Archival
Campaign Execution
Contextual Analysis
Vendor Capability Ratings
Quality of Features
Ease of Implementation
Breadth of Features
Ease of Data Integration
Business Value Created
Ease of IT Administration
Usability and Intuitiveness
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
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Meltwater Reviews
Sofie I.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
"Excellent product"
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Meltwater is capable of monitoring conversations around competitors allowing businesses to stay up-to-date on industry trends.
What is your favorite aspect of this product?
Meltwater help businesses to manage crisis by providing real-time alerts.
What do you dislike most about this product?
Meltwater can be a bit expensive to small businesses with limited budgets.
What recommendations would you give to someone considering this product?
Before choosing Meltwater, one should identify the specific needs of the business.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chris H.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"Meltwater is a simple, intuitive tool."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
In comparison to other products, this one stands out due to its user-friendliness, configurability, and top-notch customer service.
What is your favorite aspect of this product?
The interface is minimally cluttered and easy to master. The interface is minimalistic and well-organized. Being able to contact the help desk quickly has been very useful for answering questions about more advanced features. Assigning emotions automatically has also shown to be highly useful.
What do you dislike most about this product?
The inability to alter the Instagram video's thumbnail prior to publication, the sluggishness of uploading more substantial asset files, and the absence of granular filtering and sorting by individual influencers/authors within the reporting section are just a few of the issues that have arisen.
What recommendations would you give to someone considering this product?
Due to its user-friendly interface and helpful content, I highly recommend this program to anyone looking to save time and effort. In addition to its many advantages, it is also costless.
Pros
- Reliable
- Trustworthy
- Unique Features
- Efficient Service
Lupillo A.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Nov 2022
"It is a simple and intuitive tool, I love it."
Likeliness to Recommend
What differentiates Meltwater from other similar products?
What sets this program apart from others is that it combines a wide variety of useful features into a single, user-friendly application; offers excellent technical support; and is simple to learn and implement.
What is your favorite aspect of this product?
Meltwater's flexibility makes it an ideal solution for growing businesses. The standard features such as newswire integration and social media scheduling are included, but it also offers more advanced features such as boolean-based news listening that may be tailored to your own needs. The user interface and experience are both straightforward. It's the one tool that can handle all you need, and then some, including neat extras like integrations you didn't even realize you wanted.
What do you dislike most about this product?
That hefty tab. You get what you pay for, but even so, it's still quite costly. No matter what intensity you select, you will feel it. Furthermore, when discussing the features they are developing, the sting isn't eliminated or altered in any way...
What recommendations would you give to someone considering this product?
This software is strongly recommended by me as it is a very effective tool and requires little time to master. It has a very organized and easy-to-use user interface. Having quick and easy access to the support team has also been very helpful in learning how to perform tasks that are more nuanced. In addition, the automatic labeling of emotions has proven to be quite helpful.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Effective Service