Social Media Management - Enterprise (SMM) Tools

Social Media Management - Enterprise

What is Social Media Management - Enterprise Tools?

Software for monitoring social media activity with the goal of gaining insight into user opinion and optimizing social media campaigns.

Common Features

  • Social Media Channel Integration Inbound
  • Social Media Channel Integration Outbound
  • Trend Analysis
  • Social Response Management
  • Sentiment Analysis
  • Contextual Analysis
  • Social Moderation and Workflow Management
  • Social Asset Management
  • Campaign Execution
  • Dashboards and Visualization
  • Social Post Archival

Top Social Media Management - Enterprise (SMM) Tools

2023 Data Quadrant Awards

2024 Emotional Footprint Awards

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Data Quadrant Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards highlight software products that excel in terms of features, vendor capabilities, and customer relationships, earning them the highest overall rankings.

At SoftwareReviews, we take pride in recognizing excellence. Each year, we present the Emotional Footprint Awards to top-performing software products based solely on authentic user reviews, without any paid placements or analyst opinions. These awards shine a spotlight on software vendors who excel in crafting and nurturing strong customer relationships.

Switch to Emotional Footprint
Products: 11
Next Award: Jul 2024

Top Social Media Management - Enterprise Tools 2024

AgoraPulse

Agorapulse

Composite Score
8.9 /10
CX Score
9.1 /10

Agorapulse is an affordable social media dashboard that helps businesses and agencies easily publish content and manage their most important conversations on their social networks. Agorapules allows you to stay organized, save time, and easily manage your social media with Agorapulse’s inbox, publishing, reporting, monitoring, and team collaboration tools.

Scorecard
Scorecard

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Performance Enhancing
Badge Winner
Badge Winner

Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.

Scorecard
Scorecard

Pros

  • Respectful
  • Enables Productivity
  • Trustworthy
  • Fair
Badge Winner
Badge Winner
Buffer Inc

Buffer

Composite Score
8.8 /10
CX Score
8.9 /10

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team — all in one place.

Scorecard
Scorecard

Pros

  • Efficient Service
  • Reliable
  • Trustworthy
  • Effective Service
Badge Winner
Sendible

Sendible

Composite Score
8.8 /10
CX Score
9.2 /10

Manage social networks, schedule messages, engage your audiences, and measure ROI right from one, easy-to-use dashboard.

Scorecard
Scorecard

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service
Badge Winner
Badge Winner
Composite Score
8.8 /10
CX Score
8.9 /10

From managing a multi-channel strategy to analyzing trends and optimizing performance, Emplifi’s social media marketing tools will enable your brand to amplify meaningful experiences at scale.

Scorecard
Scorecard

Pros

  • Performance Enhancing
  • Effective Service
  • Saves Time
  • Respectful
Badge Winner
Badge Winner
Composite Score
8.8 /10
CX Score
9.0 /10

From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together for less hassle, more control, and an inbound marketing strategy that actually works.

Scorecard
Scorecard

Pros

  • Respectful
  • Reliable
  • Trustworthy
  • Transparent
Badge Winner
Badge Winner
Composite Score
8.7 /10
CX Score
8.7 /10

People increasingly turn to social media to engage with your business. Sprout Social gives you the most powerful tools available to personally connect with customers, solve issues and create brand advocates.

Scorecard
Scorecard

Pros

  • Respectful
  • Reliable
  • Effective Service
  • Client Friendly Policies
Composite Score
8.5 /10
CX Score
8.7 /10

Your customers expect a seamless experience. Use the Khoros platform (formerly Spredfast + Lithium) to deliver an all-ways connected experience your customers deserve.

Scorecard
Scorecard

Pros

  • Helps Innovate
  • Effective Service
  • Acts with Integrity
  • Security Protects
Badge Winner
Badge Winner
Brandwatch, Inc.

Brandwatch

Composite Score
7.9 /10
CX Score
7.9 /10

Brandwatch (combined with Falcon.io) is a digital consumer intelligence company, allowing users to analyze and utilize conversations from across the web and social media. With official access to Twitter, Reddit, and Tumblr's firehose, plus data coming from 100 million other sites, Brandwatch's historical archive includes over a trillion conversations, with 501 million new ones added every day. The platform then combines queries and AI to help you parse and analyze the data that's useful to you. From there it can be chopped, sliced, and combined to find insights you can put into action.

Scorecard
Scorecard

Pros

  • Saves Time
  • Acts with Integrity
  • Performance Enhancing
  • Trustworthy

Cons

  • Under Delivered
Meltwater Group

Meltwater

Composite Score
7.7 /10
CX Score
7.8 /10

Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.

Scorecard
Scorecard

Pros

  • Performance Enhancing
  • Fair
  • Acts with Integrity
  • Inspires Innovation