What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Audience Segmentation
Dashboards and Reporting
Collaboration
Sentiment Analysis
Influencer Identification
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
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Meltwater Reviews
Rashmi T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jan 2023
Extremely beneficial for PR execution
Likeliness to Recommend
What differentiates Meltwater from other similar products?
extremely beneficial for social listening and sentiment analysis
What is your favorite aspect of this product?
Sentiment analysis reports and general data visualization is appealing
What do you dislike most about this product?
back and forth and hard to understand at first
What recommendations would you give to someone considering this product?
Go for it with proper research of your expectations vs. the services
Pros
- Continually Improving Product
- Efficient Service
- Effective Service
- Inspires Innovation
Daniel Ernesto R.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Nov 2022
Meltwater, marketing media intelligence
Likeliness to Recommend
What differentiates Meltwater from other similar products?
We can work as a marketing group through the software created by Meltwater, its tools seem very intuitive and it does almost everything we want it to do, it is worth mentioning that at the beginning the account configuration was not easy and it took us some time to do it, then when we understood it well we got an excellent analysis for the management team and complementing the productivity of our agents.
What is your favorite aspect of this product?
It is an excellent software that analyzes and studies digital media and keeps an eye on social media. It is very easy due to the tracking it does on media and social coverage plus it is very fluid and modern. i have been able to update many agents in a maximum of 2 days.
What do you dislike most about this product?
They should create a support system or a specialized customer service to the introduction of the program due to the level of complexity in its learning curve which generates delay in the staff in addition to problems such as languages/news that had nothing to do with our sector. In addition to additional prices for each new tool that can be very helpful for us has as always and additional cost.
What recommendations would you give to someone considering this product?
Meltwater can be recommended for large management companies that can afford its license, because it is a great platform with interface, but the cost is somewhat high, but we are satisfied with the quality of service and ease of use, so there is no real need to change us for another software for the fact that we do a quality marketing management.
Pros
- Helps Innovate
- Enables Productivity
- Caring
- Respectful
Flora G.
- Role: Operations
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2022
My Experience With Meltwater
Likeliness to Recommend
What differentiates Meltwater from other similar products?
For social media monitoring, the software offers great features and is also capable when it comes to social media management.
What is your favorite aspect of this product?
I like the simplicity of Meltwater and the fact that it offers powerful features It is an easy to understand social media monitoring software
What do you dislike most about this product?
Meltwarer is a flawless software.
What recommendations would you give to someone considering this product?
For business social media management and monitoring, Meltwater offers great features and is cost effective too.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Efficient Service