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Meltwater Logo
Meltwater Group

Meltwater

7.2 /10
Category
Meltwater
7.2 /10

What is Meltwater?

Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.

Company Details


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Awards & Recognition

Meltwater won the following awards in the Social Media Monitoring category

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Meltwater Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Meltwater.

85 Likeliness to Recommend

85 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Meltwater?

8% Negative
13% Neutral
79% Positive

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

Cons

  • Under Delivered

Feature Ratings

Average 81

Publishing

90

Visual Analytics

86

Social Media Channel Integration Inbound

84

Competitor Tracking

82

Audience Segmentation

82

Dashboards and Reporting

81

Collaboration

81

Sentiment Analysis

74

Influencer Identification

73

Vendor Capability Ratings

Average 76

Quality of Features

81

Business Value Created

81

Ease of Implementation

81

Availability and Quality of Training

80

Vendor Support

77

Breadth of Features

77

Usability and Intuitiveness

76

Ease of Customization

74

Ease of IT Administration

72

Ease of Data Integration

72

Product Strategy and Rate of Improvement

68

Meltwater Reviews

Chandler E.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Meltwater is Pricey & Mostly Worth IT

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

Price point

What is your favorite aspect of this product?

Newswire ease of creation and distribution

What do you dislike most about this product?

Price is high and the UI needs work. Load times on pages are rough too.

What recommendations would you give to someone considering this product?

Make sure you have the training on it before you give up on it.

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Performance Enhancing

Cons

  • Vendor's Interest First
  • Under Delivered

Cathy R.

  • Role: C-Level
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Could not do my work without Meltwater! vital tool

Likeliness to Recommend

10 /10

What differentiates Meltwater from other similar products?

Excellent client care, ease of use!

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing!!!

What recommendations would you give to someone considering this product?

I have recommended Meltwater to many clients who are trying to build infrastructure in their communications it is an indispensable tool. Many have taken my advice!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rashmi T.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy to use and very efficient

Likeliness to Recommend

8 /10

What differentiates Meltwater from other similar products?

Reporting format and sharable reporting dashboards are fantastic and very efficient to use. It makes reporting very clear, understandable, and interesting.

What is your favorite aspect of this product?

The reporting and media tracking with listening tools are up to the mark.

What do you dislike most about this product?

The analytics part for a few social platforms

What recommendations would you give to someone considering this product?

It's a steal deal and a very efficient product!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

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