What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Audience Segmentation
Dashboards and Reporting
Collaboration
Sentiment Analysis
Influencer Identification
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
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Meltwater Reviews
Cathy R.
- Role: C-Level
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2021
Could not do my work without Meltwater! vital tool
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Excellent client care, ease of use!
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
Nothing!!!
What recommendations would you give to someone considering this product?
I have recommended Meltwater to many clients who are trying to build infrastructure in their communications it is an indispensable tool. Many have taken my advice!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rashmi T.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Jan 2022
Easy to use and very efficient
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Reporting format and sharable reporting dashboards are fantastic and very efficient to use. It makes reporting very clear, understandable, and interesting.
What is your favorite aspect of this product?
The reporting and media tracking with listening tools are up to the mark.
What do you dislike most about this product?
The analytics part for a few social platforms
What recommendations would you give to someone considering this product?
It's a steal deal and a very efficient product!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy