What is Meltwater?
Gain an experienced partner who will introduce you to what’s ahead, not behind. We were the first to introduce digital media monitoring, and now we’re the first to apply AI-driven media intelligence.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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85 Likeliness to Recommend
1
Since last award
85 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Meltwater?
Pros
- Reliable
- Enables Productivity
- Client Friendly Policies
- Acts with Integrity
Cons
- Under Delivered
- Vendor's Interest First
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Publishing
Visual Analytics
Social Media Channel Integration Inbound
Competitor Tracking
Audience Segmentation
Dashboards and Reporting
Collaboration
Sentiment Analysis
Influencer Identification
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Availability and Quality of Training
Vendor Support
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
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Meltwater Reviews
Joshua G.
- Role: Public Sector
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2021
Good reporting tools, intuitive, good data
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The interface is clean and easy to use and the visual reporting is easy to understand. Also like access to international media databases.
What is your favorite aspect of this product?
Reporting features.
What do you dislike most about this product?
A bit pricey. A lot of add-ons if you want to go beyond basic functions.
What recommendations would you give to someone considering this product?
Worth a long look but think about why you would use this tool and make sure it's features align with that.
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Helps Innovate
Cons
- Less Friendly Negotiation
Jordan W.
- Role: Consultant
- Industry: Communications
- Involvement: End User of Application
Submitted Dec 2021
Intuitive and invaluable as a PR professional
Likeliness to Recommend
What differentiates Meltwater from other similar products?
The thing I like best about Meltwater is the platform's usability.
What is your favorite aspect of this product?
As a public relations professional, every day is spent researching and finding contact information for the latest press send, and Meltwater allows you to intuitively build reporter lists that are finely tuned to your subject matter. If there's one thing I've learned about reporters, it's that they don't like to receive irrelevant press releases, so to be confident in who we're targeting with our sends is invaluable.
What do you dislike most about this product?
Despite the platform being easy to navigate, it still has a few kinks that force you to be creative when using it. One of those is the "beat" filtered search tool. When trying to eliminate reporters that aren't relevant to the topic of your press send and separating by beat, it generates a list of reporters that all list that beat. Unfortunately, Meltwater does not have a way to pick beats you want to exclude. It would help if there was a feature to keep the reporters narrowly focused on the beat of interest and adjacent beats, but remove reporters whose beat breadth is much broader and not of interest for your reporter list.
What recommendations would you give to someone considering this product?
It's invaluable and a time-saver when putting together media influencer lists and the best resource for successful communications work.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Chandler E.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2021
Meltwater is Pricey & Mostly Worth IT
Likeliness to Recommend
What differentiates Meltwater from other similar products?
Price point
What is your favorite aspect of this product?
Newswire ease of creation and distribution
What do you dislike most about this product?
Price is high and the UI needs work. Load times on pages are rough too.
What recommendations would you give to someone considering this product?
Make sure you have the training on it before you give up on it.
Pros
- Reliable
- Respectful
- Acts with Integrity
- Performance Enhancing
Cons
- Vendor's Interest First
- Under Delivered