What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
70 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Helps Innovate
- Inspires Innovation
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Process Automation
Remote Control
Discovery
Endpoint Backup
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Support for IoT Devices
Anti Malware Signature Detection
Network Management
Mobile Device Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
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Kaseya VSA Reviews
- Role: Information Technology
- Industry: Education
- Involvement: IT Leader or Manager
Submitted Aug 2021
A real remote management tool to support end users
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Saves Time
Hunter B.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2021
Kaseya VSA - A Good Cloud RMM Solution
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The other RMM products out there, from the interface point of view, just do not look serious. When I say that, their interfaces are clunky, and many times only provide rudimentary tools. The VSA provides a solid interface, and one that looks like an RMM control panel.
What is your favorite aspect of this product?
Remote control is the best part. I spend nearly all my time using it, and the file transfer capabilities are friendly to use, and rarely fail.
What do you dislike most about this product?
The interface, while better looking than others, really is dated and has not changed much. I think it's due an update.
What recommendations would you give to someone considering this product?
Be prepared to pay for it. It is not cheap, but once you get the VSA up and going, you are going to have a solid RMM solution, great reporting, and the most powerful tools for endpoint management.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Slower Product Innovation
Derek S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Aug 2021
Great product with wide breadth of features
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Kaseya does a great job as an RMM tool. It directly competes with ConnectWise Automate and AutoTask mainly. Kaseya sits firmly in the middle but is priced properly for the market.
What is your favorite aspect of this product?
Full fledged software chock full of features and customizability. Has all tools that one would expect from an RMM tool and it works well.
What do you dislike most about this product?
At times some of the features can be a bit clunky. Newer versions of VSA resolve issues well, so patches do help out. Remote connections can be a bit slow to initiate at times.
What recommendations would you give to someone considering this product?
Weigh all of the options and consider your deal killers, watch demos and try to get a hands on test to verify against your needs. Most RMM tools have very similar features for basic needs.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Saves Time
Cons
- Security Frustrates