What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.

Company Details


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Awards & Recognition

Kaseya VSA won the following awards in the Remote Support category

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

89 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative
0% Neutral
100% Positive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Feature Ratings

Average 82

Web & Desktop Conferencing

92

Remote Control

90

Real User Monitoring

88

Remote Support

88

Audit Management

84

Augmented Reality Remote Assistance

82

Attended and Unattended Remote Access

82

Intelligence Reports

79

Role-Based Access Controls

77

Discovery

75

Vendor Capability Ratings

Average 82

Ease of Implementation

88

Ease of Data Integration

88

Breadth of Features

86

Ease of IT Administration

86

Business Value Created

84

Quality of Features

84

Usability and Intuitiveness

84

Availability and Quality of Training

82

Ease of Customization

75

Vendor Support

75

Product Strategy and Rate of Improvement

75

Kaseya VSA Reviews

Asif A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Remote Monitoring tool by Kaseya

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya integrates all the major leaders of the RMM market like Datto, Acronis. So now the number of features and product are more in Kaseya VSA.

What is your favorite aspect of this product?

Remote monitoring tool is very safe and reliable to preform activities. Agent procedures module is just wonderful to put jobs/automation in N number of systems automatically. Reporting process is also very smooth for auditing.

What do you dislike most about this product?

Various bugs and features request raised but resolution on them and service is little late . Product performance is fine but sometime on SaaS we face large downtimes.

What recommendations would you give to someone considering this product?

Good to go as a RMM , good features but need to make sure in starting about everything.

Pros

  • Reliable
  • Efficient Service
  • Fair
  • Altruistic

Sanchita J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Complete solution of monitoring

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA provides a complete solution of monitoring i.e remote , patch , security , integration, automation. All in one things from one dashboard.

What is your favorite aspect of this product?

There remote monitoring feature is really good. Can remote into any system from anywhere , can transfer the files , silent deployment .

What do you dislike most about this product?

There are some feature gaps and bugs which sometime becomes concern. Some procedures will not allow to run on saas.

What recommendations would you give to someone considering this product?

Good to go for large organization to monitor and manage their endpoint devices.

Pros

  • Helps Innovate
  • Inspires Innovation
  • Respectful
  • Altruistic

Robin P.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Lots of features, but at a cost.

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Full suite of features available. True single pain of glass for your agents.

What is your favorite aspect of this product?

Single pane of glass. Agents don't need to keep dipping out into other software, this makes it easier to join everything together so that it works seamlessly with our needs.

What do you dislike most about this product?

not much, it has continued to improve of the years

What recommendations would you give to someone considering this product?

Invest the time to customise it, and get it to do what you need. It will be worth it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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