What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
70 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Helps Innovate
- Inspires Innovation
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Process Automation
Remote Control
Discovery
Endpoint Backup
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Support for IoT Devices
Anti Malware Signature Detection
Network Management
Mobile Device Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
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Kaseya VSA Reviews
Mike E.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Aug 2021
Automation leads to efficiency and profit
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Kaseya provides a high level of automation through agent procedures and policies. There is a high degree of integration with PSA and documentation products to increase technical staff efficiency.
What is your favorite aspect of this product?
My favorite feature is LiveConnect which lets me monitor, troubleshoot and remotely work on client's endpoints while they are using that endpoint.
What do you dislike most about this product?
Because of all of the features, this is a big and at times complicated application. The learning curve to effectively master the features that create efficiency can take some time. And, like most products, the documentation does not match the actual product.
What recommendations would you give to someone considering this product?
The way to justify the cost of this application is to implement the automation it provides. Prepare to invest a significant amount of time to learn how to use this effectively.
Pros
- Enables Productivity
- Respectful
- Acts with Integrity
- Performance Enhancing
Cons
- Vendor Friendly Policies
- Less Generous